Senior Claims Advisor, Intact Public Entities

Intact Financial Corporation; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Senior Claims Advisor to manage diverse claims and provide exceptional customer service. The role requires extensive experience in casualty liability claims and a strong focus on communication and problem-solving skills. Join a team that values diversity and offers a hybrid work model, empowering you to excel in your career.

Benefits

Employee Share Purchase Plan

Flex pension and benefits package

Possibility to purchase extra days off

Annual wellness account

Access to virtual healthcare

Dynamic workplace learning ecosystem

Qualifications

• 10+ years of related experience in casualty liability claims handling.
• Active or completed CIP’s, CRM, or licensed in the legal profession.
• Demonstrates strong written and verbal communication skills.

Responsibilities

• Handle a diverse range of claims including casualty liability and property claims.
• Develop resolution strategies and analyze coverage.
• Provide superior customer service and maintain excellent business relationships.

Skills

Customer service

Communication

Problem solving

Analytical skills

Priority management

Education

University degree

Completion of CIP’s or CRM

Job description

Senior Claims Advisor, Intact Public Entities

Only for registered members

CAD 80,000 - 100,000

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value-added services. We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise.

We are hiring a Senior Claims Advisor for Specialty Lines at Intact Public Entities located in Cambridge, Ontario!

As a Senior Claims Advisor, you will have a big impact on handling a diverse range of claims, including casualty liability and property claims. You will be relied upon for your strong technical expertise, your excellent communication skills and executing best practices to provide direction for settling and managing claims. As a strong collaborator and team contributor, you will build great relationships and provide an exceptional customer journey experience.

What you’ll do here:

• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication;
• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims;
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
• Promptly update reserves, request payment, and respond to correspondence from external parties;
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
• Attend mediations, pre-trials and other litigation milestones with counsel as necessary;
• Adhere to all internal Claims Best Practices.

What you bring to the table:

• 10 + years of related experience with a strong emphasis on casualty liability claims handling and insurance litigation;
• Actively taking or completion of CIP’s, CRM and/or licensed in the legal profession
• University degree or any combination of training and experience deemed relevant for the role
• Demonstrates a passion for customer service with strong written and verbal communication skills;
• Excellent understanding of insurance coverage issues;
• Demonstrates strong problem solving, analytical and priority management skills;
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment;
• Experience handling municipal claims an asset

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

#LI-MS1

#IPE

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.