Support Worker

The Salvation Army in Canada; Yellowknife; On-site; Part time

Job summary

A leading organization is seeking a part-time Resident Support Worker to provide essential services at the NWT Resource Centre. The role involves client support, documentation, and crisis management in a fast-paced environment. Ideal candidates will have strong interpersonal skills and experience in social services. This position requires working weekends and includes housekeeping duties.

Qualifications

• Experience in conflict resolution and crisis intervention.
• Knowledge of Aboriginal and Inuit cultures and social issues.

Responsibilities

• Provide resident support services and on-site supervision.
• Complete daily documentation and client assessments.
• Conduct general building security checks and crisis intervention.

Skills

Interpersonal Communication

Crisis Management

Assessment Skills

Teamwork

Computer Skills

Education

High School Graduate

Post-Secondary Education in Social Services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

Under the direction of the Community Services Supervisor the employee provides resident support services, on-site supervision and security for the NWT Resource Centre.

Accountabilities

Assists with completion of initial/ongoing assessment for each client:

• Providing supervisor with client admission information
• Observing, reporting, and recording client behaviour
• Informing supervisor of any significant changes in client’s condition
• Orienting the client to the facility
• Completing concise, reliable documentation of clients presenting condition and other pertinent factors
• Completes daily standard documentation: assessment forms, client records (progress notes), communication book, and other relevant client reports.
• Enters HIFIS
• Client Referrals – Hospital; RCMP
  
  

Provides Basic Supportive Care To Clients

• provides needed personal hygiene items.
• supports and reinforces case management decisions and direction.
• conducts general building security checks.
• provides appropriate crisis intervention.
• communicates a non-judgemental attitude towards clients.
• supports, coaches, and encourages clients
• provides food services
• participates in shift reporting,
• attends and participates in staff meetings
• provides concise and pertinent information about client status.
• helps in daily planning and implementation of client support care.
• treats team members respectfully
• works within the framework of the core values
• Performs housekeeping duties
• Aids other areas within the NWT Resource Centre as required
  
  

Critical Relationship Management

Internal/ External relationships:

• Directly reports to the Community services and Shelter supervisor
• There is constant contact with clients to provide for their needs and assess their situations.
• There is daily contact with employees from other departments to pass on relevant information and radio checks.
• There is regular contact with the Community Services Supervisor and Shelter Caseworker
• There is also occasional contact with contracting agencies.
• Emergency Services may occasionally need to be called.
  
  

Working Conditions

This is a fixed-term, part-time position at 9 hours per week, Saturday and Sunday, 6:30 to 11:00 pm until April 30, 2026.

The work environment can be fast paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful. There is a potential to work with aggressive, high-risk clients in this position

There will be general housekeeping tasks required of the RCSW (sweeping, mopping, dishwashing, laundry, etc.)

Education And Experience Qualifications

Education, Qualifications and Certifications:

Conflict Resolution

First Aid

Verbal Judo and/or NVCI

Suicide Intervention

WHMIS

High School Graduate

Post-Secondary Education or related experience in Social Services

Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills And Capabilities

• Ability to work within the mandate of and embrace the mission of The Salvation Army
• Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication and other behavioural issues.
• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment
• Effective communication in English both written and oral
• Effective assessment, observation and recording skills
• Implement policy and procedures
• Ability to work within a teamwork structure though will be required to work alone
• Effective interviewing skills
• Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
• Computer skills are required
  
  

The Successful Incumbent Will Be Required To Complete/provide

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check
• Participate in mandatory yearly training.
  
  

Compensation

The target hiring range for this position is $24.70 to $25.66 with a maximum of $26.61.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.