Manager, Data Science

Rogers communications inc.; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading telecommunications company is seeking a skilled Manager, Data Science to develop AI and Machine Learning products. This role involves statistical analysis, model development, and collaboration with stakeholders to drive operational excellence. The ideal candidate will have a strong background in data science and telecommunications, along with a passion for innovative technology integration.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension plan, RRSP, TFSA, and stock matching programs

Discounts on Rogers services

Paid volunteering time

Charity matching contributions

Career development programs

Wellness programs including mental health support

Qualifications

• 5+ years building and deploying machine learning models.
• 3+ years in the Telecommunications industry or Operations Management.

Responsibilities

• Develop, test, and deploy machine learning models to drive predictive analytics.
• Conduct statistical analysis and hypothesis testing to validate models.
• Support data analytics and reporting requests related to Care Operations.

Skills

Statistical Analysis

Data Mining

Python

SQL

Cloud Platforms

Education

Bachelor's or Master's degree in Mathematics

Bachelor's or Master's degree in Statistics

Bachelor's or Master's degree in Computer Science

Bachelor's or Master's degree in Economics

Bachelor's or Master's degree in Engineering

Tools

Databricks

Snowflake

PowerBI

Tableau

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for :

We are seeking a skilled Manager, Data Science with experience in developing AI and Machine Learning data products. You need to have a strong understanding of statistical analysis and be proficient in Python, SQL, and cloud infrastructure. You will be responsible for developing, testing, and deploying machine learning models.

What you will do :

1. Bring a passion and urgency for creating superior operational intelligence that drives tangible benefits, aligning with Care Nation's strategic priorities (Reducing friction, driving solutions, and being a world-class operator).
2. Be a trusted advisor in solving business problems in collaboration with Care Nation stakeholders, providing thought leadership and generating actionable insights about our Solution Centre and operational performance, especially in Contact Centre analytics and statistical methodologies.
3. Develop, test, and deploy machine learning models to drive predictive analytics and automate processes, continuously monitoring and improving model performance.
4. Conduct statistical analysis and hypothesis testing to validate models and ensure robustness.
5. Support data analytics and reporting requests related to Care Operations to generate meaningful insights, interpreting complex data points into concise insights for all organizational levels, including SLT & ELT.
6. Develop reliable data integrations and ETLs with various data sources, using technologies like Databricks, Snowflake, Python, SQL, PowerBI, Tableau.
7. Build plans to educate, coach, and mentor team members on technical execution and stakeholder engagement to generate value from solutions.
8. Influence cross-functional leadership teams, navigate competing priorities, and secure support from SLT on initiatives that drive operational excellence and reduce friction.

What you will bring :

1. A drive, energy, and urgency to deliver innovative insights and support leadership decision-making.
2. Curiosity about integrating cutting-edge technology into operations as an early technology adopter.
3. Strong understanding of statistical analysis and data mining techniques.
4. Experience with cloud platforms (AWS, Google Cloud, Azure).
5. 5+ years building and deploying machine learning models.
6. 3+ years in the Telecommunications industry or Operations Management.
7. Bachelor's or Master's degree in Mathematics, Statistics, Computer Science, Economics, Engineering, or a related field.

What's in it for you?

We invest in our people and help them reach their potential. Benefits include:

• Competitive salary & annual bonus
• Flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
• Discounts on Rogers services, event tickets, and accessories
• Paid volunteering time
• Charity matching contributions
• Career development programs and internal role opportunities
• Wellness programs including mental health support and virtual fitness classes
• Commitment to environmental protection and diversity, supporting equity-deserving groups

To protect our people, a pre-employment background check will be conducted, which may include criminal, credit, and driver checks depending on the role.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)