Client Account Coordinator

Effortless Admin Inc.; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Effortless Admin, a leader in benefits administration, seeks a Client Account Coordinator in Edmonton. This role involves managing client onboarding and contract changes while ensuring effective communication among stakeholders. Join a dynamic team committed to innovation and professional growth.

Benefits

Comprehensive compensation package

Professional development opportunities

Collaborative environment

Qualifications

• Experience coordinating projects involving multiple stakeholders.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Guide established onboarding and amendment processes.
• Coordinate communication and task accountability between multiple parties.
• Track progress and maintain detailed documentation of all activities.

Skills

Customer service mindset

Interpersonal skills

Organizational skills

Communication skills

Adaptability

Job description

Effortless Admin is Canada's fastest growing group benefits administration software and service provider. With Effortless, Canadian employers can offer unparalleled benefit plans supported by the insurance brokers and carriers of their choice. As we continue our exciting growth trajectory, we're seeking talented individuals who share our passion for transformation and excellence.

Position Overview

Full-Time | Edmonton, AB | On-site

Your Impact

As our new Client Account Coordinator, you will be the key relationship and project coordinator for new client onboardings and ongoing insurance policy contract changes. Each project will require you to guide and support multiple stakeholders including insurance carriers, brokers, clients, and Effortless's internal teams.

What You'll Do

We work with people. Even with comprehensive standardized processes in place, every project will be different. This role is for people who love working on multiple projects with multiple teams and have a passion for ensuring the success of both the projects and the relationships involved. Core tasks and responsibilities include:

• Guide established onboarding and amendment processes while adapting to project-specific nuances
• Coordinate communication and task accountability between multiple parties
• Track progress and maintain detailed documentation of all activities
• Proactively identify and address potential delays or roadblocks
• Ensure all parties remain focused and aligned on timeline commitments
• Coordinate internal Effortless teams (e.g., Implementation, Service, Accounting, etc.)

Your Expertise

Must-Have Qualities:

• Experience coordinating projects involving multiple stakeholders
• Customer service mindset with strong interpersonal skills
• Exceptional organizational skills with the ability to keep multiple parties focused and accountable
• Clear and effective communication skills, both written and verbal
• Adaptable nature with a drive for continuous learning and improvement

Nice-to-Have Experiences:

• Familiarity with group insurance products (health, dental, life, disability)
• Understanding of Canadian employee benefits administration
• Experience working with insurance carriers or advisors
• French language proficiency (asset)

Why Choose Us?

• Innovation: Work alongside industry experts shaping the future of benefits technology
• Growth: Abundant opportunities for professional development and career advancement
• Impact: Direct influence on client success and company growth
• Benefits: Comprehensive compensation package including competitive salary and full benefits
• Culture: Collaborative, supportive environment that values initiative and creativity

Join Our Journey

At Effortless Admin, you'll have the opportunity to grow professionally while contributing to meaningful innovations in the industry. If you're passionate about being part of a dynamic team that's transforming benefits administration, we want to hear from you!