Business Operations Manager - Ambulatory Administration - BC Women's Health Centre

PHSA; Vancouver; On-site; CAD 88,000 - 128,000; Full time

Job summary

A leading health authority in Vancouver seeks a Business Operations Manager for Ambulatory Administration. This role involves strategic leadership in business planning, financial management, and quality improvement initiatives to enhance patient care. The ideal candidate will have a Master's degree and extensive healthcare experience, with a strong commitment to Indigenous Cultural Safety and equity in healthcare.

Benefits

Comprehensive benefits package

Professional development opportunities

Flexible work options

Annual statutory holidays

Qualifications

• Minimum five years of recent, related health care experience.
• Proven leadership in a management role within a unionized environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop business plans and conduct strategic financial analysis.
• Provide leadership and guidance to assigned staff.
• Lead quality improvement initiatives and monitor performance.

Skills

Leadership

Analytical Skills

Communication

Education

Master's degree in Business Administration or Health Administration

Tools

Microsoft Office Suite

Job description

Business Operations Manager - Ambulatory Administration - BC Women's Health Centre

OP Ambulatory Administration

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Operations Manager is responsible for providing leadership to the staff within the assigned program area, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the services. The Business Operations Manager is a key leader in the business and financial planning and administration, aimed to optimize resource utilization and continuously improve the provision of quality patient care across programs. As a member of the management team, the position provides strategic guidance to the Director or Vice President on human and financial resource strategic planning. In the context of the provincial and academic mandates of the organization, the incumbent identifies strategic opportunities for service enhancement, and in collaboration with internal and external stakeholders, leads the development of such new initiatives.

What you'll do

• Develops business plans for designated clinical programs and leads implementation, including ongoing monitoring and revision, to facilitate alignment with the strategic directions of the organization. Identifies opportunities for additional resources or program/ service expansion, formulating the formal business plans to seek necessary resources.
• Conducts strategic financial analysis in the development and management of the annual operating budgets; conducts ongoing monitoring activities of the overall budgets, providing rationale for deficits and constructing mitigation strategies. In collaboration with Program leadership, recommends and implements strategic activities to affect financial efficiencies.
• Provides leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Interprets and administers collective agreements and responds to enquiries from both unionized and management staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
• Leads LEAN, business process re-design and other quality improvement initiatives for the designated programs and facilitates implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care. Supports the clinical teams (medical and nursing) in the optimal delivery of patient care, through organization and facilitation of necessary administrative and/or business functions.
• Conducts strategic financial analysis in the development of the annual capital budgets. Leads the annual and ad hoc capital budget process, engaging clinical leaders as required. Researches and facilitates the acquisition of new equipment.
• Develops performance reports for the designated programs and for ongoing monitoring and reporting of efficiency and performance.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Business Administration or Health Administration plus a minimum of five years recent, related health care experience supplemented with advanced financial credentials or related financial knowledge. Proven leadership experiences in a management role including successful management of staff in a unionized environment. Significant supervisory experience is required. Self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes. Demonstrated ability to coach, develop, and empower employees. Leadership in facilitating and adapting to changes while protecting the high standard of quality care and patients/employees/clients/stakeholders satisfaction. Ability to function independently, to plan, organize and coordinate a variety of activities to ensure maximum effectiveness. Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management, and preferably with a broad understanding of the clinical care process and multidisciplinary health care provision. Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external. Strong analytical skills and is a problem solver who works with integrity, adaptability and originality. Advanced level of computer proficiency in Microsoft Office Suite and a working knowledge of PC applications. Demonstrated capability of maintaining high level of effectiveness and performance under pressure. Physical ability to perform the duties of the job.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
• Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant OP Ambulatory Administration, based on foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.

Core Competencies

• Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination. Exhibits strong DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $88,990 - $127,923. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing Date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 183124E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k'ula Team (Indigenous Recruitment & Employee Experience) for support at [e-mail] .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 19, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [e-mail] and a Help Desk Representative will contact you the next business day.