Farmstore Manager

Location: In person, on-site at Smithereen Farm’s premises in Pembroke, Maine
Reports to: Severine Welcome, Owner
Job Category: Regular Full-Time Employee (up to 40 hours/week)
FLSA Status: Non-exempt
Employment Dates: April 15 – October 15, 2025, with possibility for extension
Pay: $25/hour

Overview:
Smithereen Farm is seeking a skilled, organized, and adaptable individual to serve as our Farmstore Manager. This position, supported by a USDA Local Food Promotion Program grant, blends brick-and-mortar and web-based retail management and sales planning, playing a crucial role in the day-to-day operations of Smithereen Farm’s initiatives.

Key Responsibilities

Farmstore Management

• Create a sales plan for the Farmstore, including all products.
• Manage and track inventory and sales for the Farmstore.
• Manage Farmstore state license renewals and relationships.
• Manage relationship with WIC, Maine Senior FarmShare, and SNAP program partners.
• Manage existing vendor data and onboard new vendors.
• Place orders from vendors, ensure all invoices are paid timely.
• Oversee Farmstore staff, including reporting of cash sales and pick-up of off-site orders.
• Deposit cash and checks in bank account.
• Manage inventory of promotional brochures/maps/visitor information.
• Coordinate with graphic designer on print and web promotional materials.
• Prepare monthly sales reports, add Square-reported sales to the monthly sales report for all Smithereen Farm products, make recommendations to the core team for business improvement.
• Coordinate with commercial kitchen food makers as needed.
• Check and respond to mail/telephone messages concerning the Farmstore.

Farmstore Operations

• Oversee all purchase inventory management of Farmstore products.
• Manage all shipping of VAP products for Smithereen Farm.
• Manage relevant databases, including updating data for new product leads for products and sales locations.
• Update SOPs, policies, and operations manuals.
• Manage and track all invoices.

Webshop Sales
(Retail and Wholesale)

• Manage all web-based sales inventory.
• Optimize inventory tracking system.
• Design and master plan the Farmstore food program.
• Update operational plan for online ordering and takeaway food at the Farmstore.
• Manage online customer outreach, sales, shipping, and wholesale accounting.
• Manage the online shop with high level of precision: Ensure products are promoted with correct data (weights, prices, product photos, inventory, shipping weights, etc.)
• Manage the webshop store room, packaging materials, and general cleanliness.
• Communicate with the production manager for needed inventory and flow of goods.
• Pack and ship web sales and wholesale orders.

Experience and Qualifications

• High school diploma or equivalent.
• Retail Management and Sales Experience: Previous experience in one or more of these areas, with similar scope, is preferred.
• Organizational and Communication Skills: Highly organized with excellent written and verbal communication skills, and attention to detail.
• Proficiency with Digital Interface: Strong ability to use digital tools for managing tasks, customer and employee communications, and Webshop.
• Adaptability and Quick Learner: Ability to manage a variety of tasks, quickly learn new software, and adapt to changing needs.
• Fluency in English: Strong command of both written and spoken English to communicate effectively with diverse stakeholders.
• Interpersonal Skills: Ability to work well with a wide range of stakeholders, including customers, regulators, vendors, and team members, fostering positive relationships.
• Problem Solving and Initiative: Proactive in identifying and resolving issues, with the ability to troubleshoot and make informed decisions independently.
• Customer Service Orientation: Demonstrated commitment to customer satisfaction and ability to create a welcoming and positive environment for brick-and-mortar and online customers.
• Sales Process Knowledge: Familiarity with customer outreach, inventory tracking, and sales coordination.
• Must be comfortable working in a farm environment and collaborating with a diverse range of stakeholders.

How to Apply

Interested? Please send a letter of interest explaining your fit for the position, your resume, three possible dates where you are available to come visit us on the farm, and two professional references to office@smithereenfarm.com.