Customer Service Agent - ONT

Avature; Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in customer service is seeking dedicated Unifi Customer Service Agents. This role involves assisting passengers with baggage, resolving issues, and providing top-notch service. Ideal candidates are friendly, outgoing, and capable of handling physical tasks. Join a fast-growing business offering competitive compensation and opportunities for career advancement.

Benefits

Full benefit plan

Unlimited career advancement opportunities

Qualifications

• Must be able to lift / carry / push / pull items of 70 pounds.
• Must be able to complete ramp and SIDA training.

Responsibilities

• Assists passengers with baggage pick-up.
• Handles customer interactions efficiently and professionally.
• Resolves issues with delayed, lost, or damaged items.

Skills

Customer Service

Communication

Education

High School diploma or GED

Job description

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift / carry / push / pull and move items of 70 pounds and / or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation, including a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!