Technology Innovation & Data Specialist

Four Seasons Hotels and Resorts; Whistler; On-site; Full time

Job summary

Join the award-winning team at Four Seasons Resort and Residences Whistler, a leader in luxury mountain hospitality. This IT support role offers a chance to be part of an innovative team providing essential technology assistance in a vibrant alpine environment. You'll enhance your technical skills while contributing to outstanding guest experiences in one of Canada's top resorts.

Benefits

Competitive wages

Extended Health Coverage

Employee theme recognition days and events

Complimentary meal per shift

Paid time off

Qualifications

• Bachelor's degree in computer science, IT or related field OR professional IT qualification like CCNA or MCSE.
• English proficiency is required.
• Willingness to learn new technologies.

Responsibilities

• Supporting a busy IT helpdesk for both staff and guests.
• Troubleshooting and repairing hardware and software issues.
• Ensuring the hotel follows PCI policy.

Skills

Attention to detail

Analytical skills

Customer service

Education

Bachelor's degree in computer science or related field

CCNA or MCSE certification

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences.

At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Rooted in the values of being gracious, generous, and warm, our team creates unforgettable experiences through thoughtful service and genuine connection.

Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia.

Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea.

Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

Four Seasons Technology Innovation & Data team is currently undergoing an exciting transformation, migrating many systems and services to the cloud. Renowned for pioneering cutting-edge guest technology, Four Seasons is committed to leading the hospitality industry in innovation.

This role offers a unique opportunity to expand your technical knowledge and skillset across various areas within the hotel while providing helpdesk support for Windows, PMS, and POS systems . You will also gain hands on experience with TCI/IP infrastructure and Microsoft Server . You will be part of a small, dynamic team with excellent opportunities for on the job learning.

Hourly Wage: $ 3 2 .00 - $3 4 .00

What you will do:

• Supporting a busy IT helpdesk for both staff and guests

• Trouble shooting and repairing hardware and software issues for users

• Maintaining and managing staff facing technologies

• Assisting with the completion of daily IT checklists and tasks

• Ensuring the hotel is following PCI policy

• Supporting IT projects within the hotel

• Monitoring the performance of all systems and servers

What you bring:

• A Batchelor's degree in computer science, information technology or a related field OR a professional IT qualification such as a CCNA or MCSE.

• High attention to detail and a strong commitment to customer service .

• Strong analytical and problem-solving skills.

• A high level of spoken and written English.

• Attention to detail and a proactive approach to tasks .

• Willingness to learn and adapt to new technologies and processes .

• Ability to work in Canada .

What we offer:

• Competitive wages

• Access to affordable shared staff accommodation .

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc . ) after probationary period .

• Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc .

• Retirement plan with employer contribution .

• Complimentary meal per shift in our employee dining room .

• Paid time off; vacation days and additional floating holidays per year .

• Excellent training and development program .

• Discovery Nights at Four Seasons worldwide .

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our staff to be flexible in working mornings, evenings, weekends, and holidays.

Learn more about what it’s like to work for Four Seasons:

https://www.fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media :

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.