Senior Associate, Sales Technology & Analytics Enablement - CRM Analyst

Alcon; Golden Horseshoe; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Associate in Sales Technology & Analytics Enablement. This role is pivotal in driving operational efficiency by implementing and supporting Salesforce CRM and digital selling tools. You will collaborate cross-functionally with Sales and Marketing, enhancing user experience through training and support. Join a forward-thinking company that values innovation and offers growth opportunities in a dynamic environment. If you are passionate about improving lives through eye care and technology, this position is perfect for you.

Benefits

Growth and development opportunities

Innovative work environment

Exposure to different areas of the business

Qualifications

• 1-5 years of experience in eye care, medical device, or pharma industry.
• Strong communication skills are essential for this role.

Responsibilities

• Assist with user training and enhance end user experience.
• Act as second level support for end user issues and resolve production issues.

Skills

Communication Skills

User Training

Problem Solving

Education

Secondary School Diploma

Bachelor’s Degree

Post-Secondary Diploma

Tools

Salesforce CRM

Pitcher

VCOM

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Senior Associate, Sales Technology & Analytics Enablement, you will be trusted to work cross-functionally with Sales, Marketing, and other commercial departments to drive operational efficiency through the implementation, adoption & support of Salesforce CRM & Digital selling tools (e.g. Pitcher, VCOM) at Mississauga, Canada location. In this role a typical day will include:

• Assist with Adoption, User Training, and Satisfaction.
• Focus on end user experience – continually seek ways to enhance the end user experience.
• Assist with migration from older systems/processes into Salesforce.com.
• Act as second level support for end user issues. Resolve and escalate production issues as necessary. Acts as a liaison between end users and technical teams for resolution.
• Lead and participate in deploying new functionalities and enhancements.
• Coordinate with global and local project teams to drive solutions.
• Collaborate with business stakeholders to gather requirements, coordinate testing, training, and roll out plans.
• Maintain project documentation (project plan, issues, testing requirements, status) and communicate status.
• Conduct end user training sessions (train the trainer) for new functionality as required. Create user guides and training documentation as needed.

WHAT YOU'LL BRING TO ALCON:

• Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma.
• Strong written and verbal communication skills.

Preferred Qualifications:

• 1 – 5 years within industry experience (eye care, medical device, pharma).

HOW CAN YOU THRIVE AT ALCON:

• Benefit from a growing, innovative environment.
• Sharpen your current skills and gain exposure within different areas of the business.
• Focused and strategic growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight and improve lives!
• Travel Requirements: 10%
• Relocation assistance: No
• Sponsorship available: No