At Your Service Agent

Vancouver Marriott Pinnacle Downtown Hotel; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel in Vancouver seeks a Guest Service Agent to handle guest requests and provide information about amenities and services. The role requires a high school diploma with no prior experience necessary. Join a diverse team committed to exceptional hospitality and professional growth.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Answer, record, and process guest requests via various communication methods.
• Provide information about room features and local areas of interest.
• Log guest requests and follow up to ensure resolution.

Education

High school diploma or G.E.D. equivalent

Job description

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their requests are resolved satisfactorily. Provide information about room features, property amenities, and local areas of interest. May process room service orders, answer menu questions, and record transactions in the point-of-sale system. Assist guests with internet access and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests genuinely. Communicate clearly and professionally, answer telephones with proper etiquette. Develop and maintain positive working relationships, support team goals, and comply with quality assurance standards. Read and verify information in various formats; stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: None required.

Supervisory Experience: None required.

License or Certification: None

The starting pay is $25.98/hour, with increases to $28.67/hour after 4 months, and $31.85/hour after 6 months.

Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on any protected characteristics, including disability and veteran status. For accommodations during the recruitment process, contact 905-366-5227 or [e-mail].

Marriott Hotels aim to deliver exceptional hospitality, upholding the legacy of "Wonderful Hospitality. Always." Join us to be part of a global community, pursue your passions, and grow professionally in a supportive environment.