Bilingual Fraud Prevention Analyst, 6 Month Term

Central 1 Credit Union; Vancouver; Hybrid; CAD 59,000; Full time

Job summary

An established industry player is seeking a Fraud Prevention Analyst to safeguard financial transactions and combat fraud. This role involves analyzing transaction data, issuing alerts, and collaborating with credit unions to enhance fraud detection. The ideal candidate will possess strong analytical skills, experience in finance or fraud investigation, and fluency in both French and English. With a hybrid work environment, this position offers a unique opportunity to contribute to the financial security of communities across Canada while enjoying work-life flexibility and generous benefits.

Benefits

Work-life flexibility

Hybrid work environment

Generous annual vacation allotment

Top-notch flexible benefits plan

Retirement Plan with matched contributions

Access to a learning platform

Career development opportunities

Wellness Flex Fund

Day off to volunteer

Corporate discounts

Qualifications

• 2+ years’ experience in finance, auditing, or fraud investigation.
• Strong analytical skills and attention to detail.

Responsibilities

• Analyze transaction data to identify fraud trends.
• Issue alerts and maintain databases related to fraud activities.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Fluency in French

Fluency in English

Education

Post-secondary education in a related field

Tools

PRM Fraud Detection System

CPP Analytics Application

Job description

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products, and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid work environment
• One-time allowance to set up your office for remote-first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interests and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*Subject to employment agreement

Job Summary:

As a Fraud Prevention Analyst, you'll coordinate analysis of debit card and online banking fraud data to respond effectively to new situations and trends. You'll manage data from various sources including Interac alerts and Suspicious Activity Reports, and facilitate information sharing between Central 1, Interac, and member credit unions to identify and prevent fraudulent activity.

*This role will be three days a week, with shifts potentially falling on holidays*

Schedule Example: (actual schedule may vary depending on business operations)

• Sunday 6:20AM - 6:30PM
• Monday 6:20AM - 6:30PM
• Tuesday 6:20AM - 6:30PM

What you'll be doing:

• Perform analysis of transaction data from the PRM Fraud Detection System
• Identify new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
• Send out PRM Fraud Alerts (FA) to credit unions and follow-up with responses to update PRM
• Assist the FAS group on when to send PRM Fraud Alerts to credit unions
• Monitor fraud transaction trends and recommend modifications to rules in PRM to reduce losses
• Issue Common Point of Purchase Alerts to credit unions regarding suspected skimming incidents reported by Interac
• Analyze transaction data related to CPPs and send Suspicious Activity Alerts (SAAs) to credit unions, following up to ensure compliance and providing updates on investigations
• Issue Interac e-Transfer and Online Payment alerts, communicating with credit unions and Interac
• Assist credit union staff in reporting suspected skimming activities
• Maintain expertise in PRM, CPP system, and Interac regulations
• Manage databases of authorized users, skimming info, and update records as needed
• Respond to requests for assistance in resolving fraudulent activity reports
• Provide information to law enforcement and financial institutions regarding skimming locations
• Maintain reports on fraud alert volumes and trends
• Research and update educational materials for credit unions on the FAS system
• Provide technical support to the FAS group (on-call 24/7)
• Act as backup when the Manager Operations is unavailable

What you'll have:

• 2+ years post-secondary education in a related field
• 2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with exposure to fraud prevention
• Fluent in French and English, with proven customer service skills
• Experience with payment processing operations, card rules, and related technology is an asset
• Proficiency in computer skills and office systems
• Strong analytical and problem-solving skills
• Ability to work independently and in a team
• High confidentiality and attention to detail
• Ability to multi-task and manage conflicting priorities

Salary: $58,400 per annum. The salary reflects the job rate for fully competent candidates; actual salary may vary based on experience and qualifications.

#LI-Hybrid

Central 1 is an equal opportunity employer committed to diversity and inclusion. We provide accessible candidate experiences, including accommodations during interviews and in alternative formats upon request.