Associate, SAP Program Manager

Description

This position plans and directs a set of applications/technology projects, which typically involve multiple systems or impact more than one area of a program. Responsible for the overall on-time, on-budget delivery of ongoing SAP module implementations and change requests. Organizes and leads a cross functional team in developing and implementing project deliverables, with an emphasis on quality, productivity, and consistency.

Key Accountabilities:

1. Overall SAP Program Management:
1. Single point of contact for all SAP project statuses.
2. Develop strategies and procedures for efficient implementation of all SAP related projects.
3. Team management, including regular evaluations, budget management, risk management and the support of business activities.
4. Develop and implement project tools specific to SAP implementations.
5. Manage Corporate Finance SLA's with Production Support & Application Support to ensure end user support needs are met & service levels are maintained.
6. Manage multiple teams and co-ordinate with IS to support all SAP related disaster recovery testing.
7. Liaise with Centrica UK SAP resources to leverage project knowledge and experience.
8. Serve as an SAP subject matter expert on aspects of SAP deployment and integration projects.
2. Develops program plans — time and cost estimates:
1. Manages project staff, some of which are not accountable to the Program Manager.
2. Work with business sponsors in identifying business requirements and developing project plans and business cases.
3. Provides formalized, continuing work direction and leadership to assigned team(s) of Analysts and Technical Specialists including the scheduling, assignment, and review of project work.
4. Tracks, monitors and communicates program progress against the consolidated plan, requirements, quality measures, standard processes and milestones.
5. Oversees program budget.
3. Coordinates Program Communications:
1. Co-ordinates the input, support, and communication with all functional groups that impact program scope, business value, risk and resource requirements.
2. Provide technical direction and control of project planning, communications, reporting, procedural and contractual activity.
4. Manages resources:
1. Estimate project skill requirements, working with deployment to identify appropriate resources and managing their integration into the team.
5. Project Management Processes:
1. Ensures that periodic quality reviews, internal audits, synergy team and architectural reviews are carried out.
2. Ensures timely escalation and resolution of project issues.
3. Accountable for defining and producing the content deliverables as defined in the project plan.
4. Lead Steering committee meetings, consulting with senior executives as well as leading developers and users.
5. Identify gaps in project delivery process and make recommendations for improvement.
6. Manage all internal IS processes for project initiation, approvals, reporting, close-out, and third party billing.
7. Supports all internal and external audits related to SAP.

Qualifications:

1. Strong hands-on technical experience in at least one core SAP module certification in any of: FI-CO, RE, AM, PS, MM, SD, HR modules CATS, ESS, FS-CD, BW, BCS, BPS.
2. 5 or more years of Project Management experience including management of projects and programs.
3. 3+ years of SAP Configuration/Development.
4. Minimum experience in managing one complete SAP implementation end to end.
5. Highly proficient in all tools required for a world-class SAP Program (PMO) structure.
6. Relevant degree and/or equivalent work experience.
7. Proven IT experience in business applications/technology solutions.
8. Expertise in complex business/technical processes and their application with the organization and/or business area.
9. Expertise in project management discipline/protocols including project management tools.
10. A sound business knowledge with an Information Technology background.
11. Working principles that are process-oriented and methodology driven.
12. Data analytics and business impact assessment.
13. Experience managing minimum 10+ resources.
14. Managed end to end business change and cross-functional teams.
15. Excellent customer-oriented service skills to manage senior management and business unit stakeholders.

Preferred:

1. SAP Certification.
2. Current experience managing a SAP implementation, roll-out, or upgrade would be a definite asset (Release 4.7 or higher).
3. PMP Certification.
4. Post Secondary Degree Mandatory (Computer science degree preferred).
5. Experience in Financial Systems projects (Analyst or PM role) preferred.
6. Experience with Energy or Brokerage Trading environments an asset.