Lead Front Desk Associate - Chinatown, Vancouver

Myo; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Lead Front Desk Associate in Chinatown, Vancouver. This full-time role involves providing exceptional service, overseeing clinic operations, and mentoring staff. Ideal candidates will have strong customer service and operational skills, ensuring a positive client experience.

Benefits

100% Employer-Paid Extended Health Benefits

Group RRSP with Profit-Sharing

Discounted Pet Insurance

Complimentary Staff Treatment Sessions

Bonus for Referrals

Subsidized Mental Health Support

Qualifications

• 2+ years in customer service or hospitality.
• 1+ years mentoring or supporting others.
• Strong operational skills managing schedules.

Responsibilities

• Lead by example in service and hospitality.
• Oversee clinic schedule and operations.
• Manage Accounts Receivable and clinic inventory.

Skills

Customer Service

Operational Skills

Administrative Skills

Job description

Join to apply for the Lead Front Desk Associate - Chinatown, Vancouver role at Myo

4 days ago Be among the first 25 applicants

Join to apply for the Lead Front Desk Associate - Chinatown, Vancouver role at Myo

Get AI-powered advice on this job and more exclusive features.

We are looking to hire a Lead Front Desk Associate at our Myodetox - Chinatown location!

Myodetox - Chinatown (683 Gore Ave, Vancouver, BC)

As a Lead Front Desk Associate (LFDA), you play a crucial role in providing exceptional service and hospitality in alignment with Myodetox standards.

The LFDA is a full-time position (minimum 30 hours / week) , consisting of 4-5 shifts , leveraging time before and / or after their shift to support other FDAs and ensure clinic operations are running smoothly.

The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1 : 1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

With 20 locations (and counting!) across Canada and the U.S., including our clinics in Vancouver ( Main, Oak, North Shore, Chinatown, Fraser, Kitsilano, Park Royal and Richmond ), Myo is leading the movement-health conversation and inspiring the world to make proactive care a part of everyday life.

What You'll Do

• Lead by example of upholding Myo's service and hospitality standards
• Engage as a key partner for clinic management by identifying areas of opportunity and sharing insights from clinic operations, FDA and client feedback, and other relevant dynamics
• Oversee the clinic schedule to ensure basic business operations are executed by the FDAs with precision each day including shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc.
• Manage clinic Accounts Receivable to ensure outstanding payments are constantly cleared including reconciliation of direct deposits and balancing of cash sheet and deposits
• Oversee weekly inventory tracking and inform Clinic Management of fulfillment needs at the clinic
• Communicate with clinic management when there is a need for repair, refurbishment or renovation in the clinic
• Serve as a mentor and coach to FDAs to ensure they feel supported and maintain consistent communication with all FDAs to ensure seamless handoff from one shift to the next
• Consistently monitor and maintain clinic organization and cleanliness. This may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Manage the Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, responding to reviews, etc.
• Participate in the training process for new FDAs in collaboration with Clinic Management
• Participate in clinician onboarding tasks
• Support clinicians in their day-to-day needs to drive business operations and client experience

Measures of Success

• Client and clinician feedback on clinic experience, particularly in reference to Front Desk interactions, is positive
• Conversations around the Myodetox service and what we offer are consistent, accurate, on brand, and encourage conversion to book
• Sessions booked and / or managed during FDA shift are done with consideration and care for business driving booking strategy
• Clinic financials are managed, invoices and claims are consistently submitted accurately and Accounts Receivable are minimal
• Clinic is well-maintained during shift, with positive feedback from therapist team and any drop in visit feedback from regional or Support Hub team
• Entire clinic team is kept up to date with all important data points from day-to-day shifts

Who We're Looking For

• 2+ years of experience working in a customer service and / or hospitality role
• 1+ years of experience mentoring and supporting others—whether formally or as a senior team member others look to for guidance
• Availability to work a minimum of 4 shifts per week (30+hours)
• Strong operational and administrative skills, with experience managing schedules, optimizing daily workflows, and ensuring accuracy in billing, invoicing, and accounts receivable
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You perform your job duties with consideration and care for business driving booking strategies
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace
• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours / week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Subsidized mental health support through our EAP - Homewood

Apply Today - Here's What You Can Expect

Our Hiring Process

We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you.

This is also your chance to dive deep into your customer service and administrative experience, align with our Myodetox values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!

We’re excited to meet you and explore the possibilities together!

Why Myo?

At Myodetox, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As Lead Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

More on Myo : Core Values and Principles

At the heart of our operational ethos lie our core values, encapsulated by a commitment to :

• Care Deeply (Empathy)
• Make it Count (Focus)
• Set the Pace (Ambition)

Learn more about us through our YouTube and Instagram .

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Health, Wellness & Fitness

Referrals increase your chances of interviewing at Myo by 2x

Get notified about new Front Desk Associate jobs in Greater Vancouver Metropolitan Area .

Front Desk Agent Club Med Resort Canada or overseas

Surrey, British Columbia, Canada 1 month ago

Client Care Specialist / Reception - Lincoln Animal Hospital

Admin / Accounting Assistant-Laurel Place (Surrey, BC)

Surrey, British Columbia, Canada 3 hours ago

Burnaby, British Columbia, Canada 1 month ago

Student Assistant - Front Desk - Competition ID : 3959

Burnaby, British Columbia, Canada 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search