Senior Systems Analyst

University of British Columbia - Staff; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Systems Analyst to provide technical leadership in analyzing and enhancing systems-related business procedures. This role focuses on supporting and improving Active Directory services and enterprise password vault technology. The ideal candidate will collaborate with various teams, conduct research on IAM technologies, and ensure alignment with university strategies. If you are passionate about technology and eager to contribute to an innovative environment, this opportunity is perfect for you.

Qualifications

• At least five years of related experience in systems analysis.
• In-depth knowledge of applications and business requirements.

Responsibilities

• Analyze existing systems and user requirements to improve performance.
• Provide Tier 2 and 3 operational support for production systems.

Skills

Microsoft Active Directory

Azure Active Directory

PowerShell

Graph API

Troubleshooting

Process Documentation

Education

Undergraduate degree in a relevant field

Tools

Visual Studio

GitHub

CyberArk

Job description

Staff - Non Union

Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title Senior Systems Analyst Department OCIO | Enterprise Identity & Access Management | Service Delivery Compensation Range $8,305.08 - $12,952.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date May 22, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Dec 31, 2026

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The Senior Systems Analyst provides technical leadership in analyzing existing or proposed systems-related business procedures, problems, user requirements, and developing related strategies. Responsibilities include interacting with users to analyze systems hardware and software problems, and contributing to the design, provisioning, and configuration of systems based on user needs. The primary focus will be supporting, maintaining, and improving the University’s Active Directory services, Azure Active Directory Services, and enterprise password vault technology within the Identity and Access Management function. The incumbent will also provide after-hours on-call support on a rotational basis.

Organizational Status

The Identity and Access Management function manages data about Users, including user objects, identity attributes, security entitlements, and authentication attributes, using business process management and technologies.

As UBC’s User community grows beyond traditional organizational boundaries, the complexity of the User ecosystem increases, necessitating stronger information security controls and accurate user validation, entitlement management, and access governance. The position reports to the Manager, Identity and Access Management, and collaborates with various teams across UBC to coordinate application support.

Work Performed

Specific Duties:

• Provides expertise on analyzing and reviewing functional requirements, system features, integration, security, scalability, and performance; prepares reports highlighting areas for improvement and potential issues.
• Reviews implementation options, discusses approaches with staff and users, and uses technical experience to provide constructive feedback on technology choices.
• Offers technical insights to support planning and analysis of system enhancements, collaborating with the IAM team to improve information systems and business processes.
• Participates in user committees, maintains communication with the user community, and develops recommendations based on feedback.
• Conducts research to stay current with industry trends in IAM and security technologies, and shares learnings through documentation or presentations.
• Provides Tier 2 and 3 operational support, troubleshooting, issue resolution, and documentation for production systems.
• Supports the development and support of IAM identity stores and log analysis, working with vendor products and resolving product issues.
• Performs data analysis for conversions, develops procedures, and assists in data cleanup activities.
• Reviews support processes and suggests improvements to enhance customer satisfaction.
• Prepares operational documentation, communication, and supports business continuity and disaster recovery planning.
• Maintains and updates REST API integrations, logging, monitoring, and anti-malware tools.

Core Duties:

• Develops and manages the vision for applications, ensuring alignment with university strategies and business needs.
• Leads application integration projects, manages staff, and creates implementation plans.
• Analyzes system features and requirements, supports infrastructure configuration, and contributes to technical change management.
• Researches industry trends, collaborates across departments, and presents at conferences.
• Develops best practices, standards, and provides technical guidance and mentorship.

Consequence of Error/Judgement

Decisions impact the efficiency, effectiveness, and reliability of critical university systems. Errors could harm the university’s reputation, affect productivity, and have financial implications.

Supervision Received

Works under the general direction of the Manager, IAM, and daily guidance from Application Architects or senior staff. Must work independently and collaboratively.

Supervision Given

May mentor less experienced staff, oversee contractor deliverables, and support team development.

Minimum Qualifications

Undergraduate degree in a relevant field, with in-depth knowledge of applications and business requirements. At least five years of related experience or equivalent combined education and experience.

Preferred Qualifications

• Expertise in Microsoft Active Directory, Azure AD, MIM, Terminal Services, CyberArk, multifactor authentication, and related IAM technologies.
• Strong skills in PowerShell, Graph API, Visual Studio, GitHub, JSON.
• Experience with stakeholder communication, troubleshooting, process documentation, and managing multiple priorities.

Competencies

Core Competencies

• Collaboration: Fosters teamwork, engages the right stakeholders, and shares lessons learned.
• Communication for Results: Communicates clearly, supports problem-solving, and builds consensus.
• Problem Solving: Diagnoses issues, develops solutions, and anticipates problems proactively.

Role Based Competencies

• Accountability: Sets objectives, monitors performance, and provides feedback.
• Information Systems Knowledge: Recommends enterprise-wide solutions and aligns with strategies.
• Initiative: Plans for future scenarios, leads responses, and sustains progress.