Account Manager

Reporting to the Manager of Marketing, the Account Manager plays a forward-facing role by engaging with our customers and supply chain service providers in the container industry. This role involves working alongside our terminal operators and supply chain partners and serves as the primary point of contact for customers utilizing the Prince Rupert Gateway.

The account manager's primary focus is on the Port's intermodal customers. By engaging with customers and supply chain partners, the Account Manager is pivotal in driving volume growth and diversification to maximize the port's potential as a competitive gateway.

POSITION ACCOUNTABILITIES

1. Leads direct engagement with intermodal importers and exporters, driving a deeper understanding of the value proposition of the Prince Rupert Gateway with Canadian and US customers in order to drive container volume while product diversification.
2. Involves in all stages of planning, preparation and execution of marketing tactics focused on direct customer engagement. This may present itself through webinars, customer outreach, event attendance and participation throughout North America.
3. Executes PRPA’s Marketing Strategy broadening awareness of the Prince Rupert value proposition, current and expected supply chain performance with the goal of driving business through the Prince Rupert Gateway. This position will enable product diversification and support the future growth of the intermodal industry in Prince Rupert.
4. Supports improved strategies for new business development, including prospecting, cold calling, and sales pipeline management. Stewards customer relationship management from initial engagement to follow-up, handles shipper inquiries, requests, and facilitates introductions through our supply chain partners.
5. Proactively addresses any potential service issues with the Manager, Trade Development, and operational partners to ensure that Gateway users are experiencing a high degree of satisfaction.
6. Responsible for identifying and pursuing opportunities for growth with new and existing customers. The position asks gateway users pertinent questions to develop an understanding of their supply chains and stay abreast of competitive developments in the customers’ markets.
7. Represents the Port at various meetings, conferences, seminars and other functions, providing management with a record of the proceedings, outcomes and opportunities.
8. Performs other related duties as required.

WORKING CONDITIONS

• Works predominately in an office environment.
• Regular, full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1-hour unpaid lunch break.

JOB SPECIFICATIONS

Formal Education

• Bachelor’s degree, preferably in Business Administration or Commerce with an emphasis on marketing.

Related Experience

• 3 to 5 years’ of related experience.
• Experience in managing a portfolio of customer relationships.
• Supply chain, sales and/or business development experience is considered an asset.

Other Requirements

• Strong spoken and written communication skills.
• Strong relationship-building skills. Able to establish and maintain effective working relationships with all levels of employees and external parties, notably intermodal shippers.
• Superior judgment and tact in dealing with sensitive issues and confidential information.
• Demonstrated ability to manage multiple projects concurrently and to effectively handle changing priorities.
• Enthusiastic and self-motivated. Works well individually as well as in a team environment.
• Proficient in MS Office, especially Microsoft Word, Excel, and PowerPoint.
• Able to obtain security clearance under Transport Canada's Security Clearance Program.
• Possess valid Class 5 Drivers License.

The starting base salary range for this role is $86,755 - 108,444.

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to careers@rupertport.com.

Individuals of Indigenous descent are strongly encouraged to apply.