Remote IT Support Specialist-TD Fiscal Advisory

TD; Vancouver; Remote; CAD 50,000 - 70,000; Full time

Job summary

TD Fiscal Advisory is seeking a Remote IT Support Specialist to manage technical operations in a flexible remote environment. The role involves providing support to clients and employees, troubleshooting issues, and ensuring data security. Join a collaborative team focused on innovation and growth with competitive salary and benefits.

Benefits

Health benefits and wellness programs

Training and professional development resources

Collaborative and supportive work environment

Qualifications

• 2+ years of experience in IT support or system administration.
• Proficiency in remote support tools.
• Strong knowledge of security protocols.

Responsibilities

• Provide technical support to remote employees and clients.
• Troubleshoot hardware, software, and network issues.
• Document technical issues and resolutions.

Skills

Troubleshooting

Network setups

Communication

Service-oriented

Education

IT certifications (CompTIA, Microsoft, etc.)

Tools

TeamViewer

Zoom

Microsoft Teams

Job description

Job Title : Remote IT Support Specialist – TD Fiscal Advisory

Location : Remote (Canada-based)

Job Type : Full-Time | Remote | Flexible Hours

About Us :

TD Fiscal Advisory, part of TD Bank Group, provides personalized financial solutions to individuals and businesses. We value innovation, precision, and remote-first collaboration in a tech-driven environment.

Role Overview :

We are seeking a Remote IT Support Specialist to ensure smooth technical operations for our team and clients. You’ll be the go-to expert for resolving technical issues, managing system performance, and supporting a seamless remote work experience.

Key Responsibilities :

Provide technical support to remote employees and clients via phone, email, and remote tools

Troubleshoot hardware, software, and network issues

Set up and maintain IT infrastructure, including systems, servers, and devices

Ensure data security protocols and company policies are followed

Collaborate with other departments to implement tech improvements

Document technical issues and resolutions in the helpdesk system

Assist in software updates and IT training for team members

Qualifications :

2+ years of experience in IT support or system administration

Strong knowledge of troubleshooting, network setups, and security protocols

Proficiency in remote support tools (e.g., TeamViewer, Zoom, Microsoft Teams)

Experience with cloud-based tools and SaaS applications

Excellent communication skills and a service-oriented mindset

IT certifications (CompTIA, Microsoft, etc.) are a plus

What We Offer :

Remote-first culture with flexible hours

Competitive salary and growth opportunities

Health benefits and wellness programs

Training and professional development resources

Collaborative and supportive work environment

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