Store Manager (Conestoga Mall)

SWATCH GROUP; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading company in the fashion industry is seeking a Store Manager for a new store opening in Toronto. The ideal candidate will drive sales, manage operations, and lead a high-performing team. This role offers a competitive starting salary and benefits, including health coverage and retirement contributions.

Benefits

Health benefits, including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Qualifications

• At least 3 years of retail leadership experience in fashion/accessories.
• 5 years of customer service experience.

Responsibilities

• Lead by example in delivering excellent customer service and set sales targets.
• Manage daily operations and ensure accurate reporting.
• Oversee recruitment, training, and performance evaluations.

Skills

Customer Focus

Drive for Results

Creativity

Problem-Solving

Humility

Integrity

Communication

Leadership

Tools

MS Office

POS systems

Job description

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion, and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting-edge style, trend-setting looks, and technology-friendly accents have all added to the amazement of owning a Swatch.

Job description

This is an anticipatory hiring opportunity for a new store opening. The tentative start date for this role is June 14, 2025.

As a Store Manager, you'll directly report to the Brand Manager and take full responsibility for the overall management of the business. Your key roles include ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. You will execute and meet operational objectives, possessing Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $60,000.00 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a role model for policies and procedures.

Working Conditions:

• Work involves moderate physical effort, including significant walking and standing for most of each shift. The position requires lifting, pushing, pulling, and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as focus when completing paperwork, cash management, or using the POS system.

Profile:

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Strong communication skills (verbal & written), including relationship-building skills.
• A self-starter who works well independently and in team environments.
• Ability to communicate clearly, concisely, and understandably.
• Effective leadership skills to mentor and motivate the retail team.
• Results-oriented with a high level of energy and enthusiasm.

Professional requirements:

• At least 3 years of retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• At least 5 years of customer service experience.
• Experience working with POS systems.