Lead Site Reliability Engineer, Gft

RBC - Royal Bank; Halifax; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Lead Site Reliability Engineer to manage critical systems and mentor a team of engineers. This role involves troubleshooting, deploying updates, and implementing scalable solutions. Join a collaborative environment with flexible work arrangements and opportunities for professional growth.

Benefits

Bonuses

Flexible benefits

Competitive pay

Stock options

World-class training

Flexible work/life balance

Qualifications

• 5+ years experience with Operations and Monitoring practices.
• 3+ years experience with SQL environments (Oracle, MS SQL, etc.).
• Experience working in a 24x7 hybrid support environment.

Responsibilities

• Manage and maintain development, test, and production environments.
• Analyze and troubleshoot incidents by reviewing logs.
• Mentor and support emerging talent, fostering curiosity and excellence.

Skills

Operations and Monitoring

SQL

ITIL Framework

Incident Management

Tools

PagerDuty

Dynatrace

ServiceNow

Job description

Are you a technical leader who loves solving tough problems, mentoring rising stars, and building cutting-edge software? RBC is looking for a Lead Site Reliability Engineer for the Archer Enterprise Platform to help shape the future of our digital platform by focusing on impactful solutions involving C#, Java, Python, and React.

This isn't just another job—it's your chance to make a real difference. You'll support, develop, and implement changes that power critical systems, while inspiring a team of talented engineers. Your leadership will elevate the entire team beyond just coding.

If you're excited about tackling complex challenges, growing future engineers, and working where your ideas matter, let's talk.

What will you do?

1. Manage and maintain development, test, and production environments from an Infrastructure and Application perspective.
2. Analyze and troubleshoot incidents by reviewing logs and debugging in non-production environments.
3. Deploy updates and promote software packages.
4. Coordinate system upgrades, maintenance, and release activities across environments.
5. Collaborate with delivery and support teams to ensure environment consistency.
6. Manage data feeds and ensure batch jobs run on schedule, fine-tuning as needed.
7. Produce, update, and review Run Books and Implementation Plans.
8. Provide expertise on InfoSec / IT Security best practices and change management policies.
9. Address security vulnerabilities and maintain server hygiene.
10. Mentor and support emerging talent, fostering curiosity and excellence.
11. Design and implement scalable, reliable, and secure solutions.
12. Champion modern practices like CI/CD, cloud-native architecture, and test-driven development.
13. Design and develop solutions from architecture to coding.
14. Collaborate with product teams on customer-centric solutions.
15. Explore new technologies to keep RBC at the forefront of innovation.
16. Monitor process execution and system performance to ensure operational efficiency.
17. Provide incident triage, investigation, and resolution, including deploying automated recovery scripts.
18. Ensure incidents are properly managed according to SLAs and processes.
19. Manage communications with third-party support vendors and coordinate incident management.
20. Communicate technical details effectively to non-technical stakeholders.

What do you need to succeed?

Must-have

• 5+ years experience with Operations and Monitoring practices
• 3+ years familiarity with PagerDuty, Dynatrace, or similar tools
• 3+ years experience with SQL environments (Oracle, MS SQL, etc.)
• Knowledge of ITIL Framework
• Experience in real-time and batch transaction monitoring and issue response
• Experience working in a 24x7 hybrid support environment
• Familiarity with operational monitoring trends

Nice-to-have

• RSA Archer experience
• Experience with ServiceNow or similar ITSM tools
• Familiarity with large-scale logging solutions

RBC supports flexible work arrangements; details to be discussed with the Hiring Manager.

What's in it for you?

Join us to thrive on challenges, grow professionally, and make a difference. Our benefits include bonuses, flexible benefits, competitive pay, and stock options where applicable. You'll be supported by leaders committed to your development, work in a collaborative environment, and have access to world-class training. We offer flexible work/life balance, challenging projects, and a high-performing team environment.

LI-Hybrid, LI-POST, TECHPJ