Technical Trainer

Finning; Kamloops; On-site; CAD 110,000 - 120,000; Full time

Job summary

A leading company is seeking a Technical Trainer to design and deliver impactful training programs for Caterpillar products. The role involves working with internal and external customers to ensure effective operation and troubleshooting of equipment. The ideal candidate will have extensive experience in heavy equipment service and excellent communication skills.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase program

Paid vacation

Qualifications

• 5 to 10 years of related work experience with heavy equipment service.
• In-depth knowledge of Caterpillar engines and equipment.

Responsibilities

• Develop and deliver effective training for Caterpillar products.
• Assist the service department with diagnostics and troubleshooting.
• Maintain strong relationships with service personnel.

Skills

Public Speaking

Time Management

Problem Solving

Customer Service

Tools

MS Office

Job description

Are you passionate about sharing your technical expertise and helping others succeed?

As a Technical Trainer at Finning, you'll have the opportunity to design and deliver impactful training programs for Caterpillar products. You'll work with both internal and external customers, ensuring they have the knowledge and skills to operate, test, diagnose, and troubleshoot equipment effectively.

Join our team and play a key role in empowering our workforce and enhancing our service capabilities!

For this position, the expected salary range is between $110,000 - $120,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Please note that the actual salary offer will be based on a candidate's experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description :

• Develop and deliver effective training using a variety of methods, including hands-on training materials and technical documents.
• Coordinate movement of engines and training aids, confirm classroom space, and provide cost quotes for customer training.
• Complete necessary paperwork for data entry in the training database.
• Assist the service department with diagnostics and troubleshooting of equipment malfunctions.
• Schedule and deliver quality training as required.
• Maintain strong relationships with Customer Service Managers, Service Technicians, Technical Communicators, and Caterpillar training personnel.
• Ensure all training meets the expectations and needs of participants, Finning, and Caterpillar.
• Maintain relevant and current knowledge of all new products.
• Develop agendas, objectives, exams, shared course manuals, and presentation materials.
• Provide feedback and support to trainees to ensure their success and development.

Qualifications

• 5 to 10 years of related work experience with heavy equipment service (HET or Electrician).
• In-depth knowledge of systems and operation of Caterpillar engines and equipment.
• Ability to use adult learning techniques and excellent public speaking skills.
• Strong time management, prioritization, and independent problem-solving skills.
• Solid organizational and customer service skills.
• Proficiency with MS Office applications and internal systems.
• Ability to communicate clearly and adapt to specific audiences.
• Self-motivated with the ability to influence and continue to learn and develop.
• Travel required for the role (up to 50% - 60%).

Note :

• This position is based out of any of the following locations :

British Columbia

• Surrey
• Prince George
• Alberta

Fort McMurray

• Edmonton
• Regina
• Permanent, full-time role.

5 x 2

• 7 x 7
• 14 x 14
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.

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