Director of Operations, Seasonal Resorts and MHCs, ON & NB

Killam Apartment REIT; Waterloo; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading real estate investment trust is seeking a Director of Operations to oversee seasonal resorts and manufactured home communities in Ontario and Moncton. This hands-on leadership role requires strong organizational skills and a focus on customer service, with responsibilities including staff management, operational efficiency, and regulatory compliance. The ideal candidate will have 5-10 years of experience in a similar role, a solid understanding of infrastructure systems, and a commitment to fostering a positive community experience.

Benefits

Competitive salary

Annual incentive program

Cost shared health and dental plan

Employee unit purchase plan

Job related training and development

Employee and Family Assistance Program

Discounts at local businesses

Qualifications

• 5–10 years of operational leadership experience.
• Strong understanding of infrastructure systems.
• Experience in seasonal resorts or multi-family residential communities.

Responsibilities

• Provide leadership and operational oversight to resorts and MHCs.
• Manage staff and execute capital projects.
• Ensure compliance with health and safety legislation.

Skills

Leadership

Communication

Customer-focused

Organizational skills

Tech-savvy

Tools

Microsoft Office

Job description

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada's largest residential real estate investment trusts, owning, operating, and developing a $5.3 billion portfolio of apartments and manufactured home communities. Killam's strategy to drive value and profitability focuses on three priorities : (1) increase earnings from the existing portfolio; (2) expand the portfolio and diversify geographically through accretive acquisitions, targeting newer properties and dispositions of non-core assets; and (3) develop high-quality properties in its core markets.

Killam is an award-winning employer, having been recognized as an Inclusive Workplace, one of the Best Places to Work in Atlantic Canada, as well as earned a spot on the Globe and Mail, Report on Business magazine’s Women Lead Here list.

We are currently searching for a dynamic and experienced individual to lead the operations of our Seasonal Resorts and Manufactured Home Communities (MHCs) in Moncton, NB and the Ontario region. Based in Mississauga or Waterloo, ON., the Director of Operations will oversee a diverse portfolio, working closely with onsite teams to ensure high standards in property maintenance, customer service, and overall community experience.

As a key leader on our team, you will be responsible for managing staff, executing capital projects, driving operational efficiency, and ensuring regulatory compliance. This is a hands-on leadership role requiring strong organizational skills, a people-first approach, and a solid understanding of infrastructure systems.

What you will do :

• Provide leadership and operational oversight to seasonal resorts and MHCs across Ontario and Moncton, NB;
• Recruit, train, mentor, and manage site staff to foster high performance and accountability;
• Lead regular site visits and inspections to ensure property standards are met and maintained;
• Manage and execute capital and infrastructure improvement projects, from planning through completion;
• Support teams in daily maintenance activities, ensuring timely resolution of issues involving water, wastewater, electrical systems, and equipment;
• Review and approve resident alteration requests and site development plans;
• Ensure compliance with occupational health and safety legislation and internal protocols;
• Build positive relationships with residents, community partners, contractors, and government agencies;
• Collaborate with the Ministry of Environment, TSSA, ESA, and local health units as required;
• Support conflict resolution and ensure a positive living environment for residents;
• Monitor budgets and contribute to long-term operational planning;
• Travel regularly between properties, sometimes on short notice, to respond to operational needs.

What you will bring :

• 5–10 years of operational leadership experience in similar role;
• Proven ability to lead teams, manage performance, and develop talent;
• Strong interpersonal and communication skills with a customer-focused mindset;
• Strong understanding of infrastructure systems including water, wastewater, and electrical;
• Working knowledge of the Ontario and New Brunswick Residential Tenancies Acts and related legislation;
• Experience in seasonal resorts, manufactured housing, or multi-family residential communities is a strong asset;
• Tech-savvy, with proficiency in Microsoft Office (Outlook, Word, Excel);
• Organized, adaptable, and capable of managing competing priorities;
• Valid driver’s license and ability to travel regularly across Ontario, occasionally to New Brunswick.

What we offer :

• A competitive salary commensurate with skills and experience
• An annual incentive program
• A cost shared health and dental plan
• An employee unit purchase plan
• Opportunities to take part in job related training and development
• Employer funded Employee and Family Assistance Program
• Discounts at local businesses through our Perks Program

We understand not all applicants will possess everything we are looking for, so please don’t let this discourage you from applying. If your experience isn’t an exact match with what is listed above, but you believe you would still be a great fit, we encourage you to submit your application!

Application : Please fill out our online application form.

We are committed to providing a supportive and inclusive workplace for all employees. Employees will be given support and encouragement to develop their full potential and utilize their unique talents. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank you for your interest in our company and all qualified applicants will be considered; however, only those chosen for an interview will be contacted.