IT Helpdesk Support Analyst L1

MSP Corp Prairies; Richmond; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative organization is seeking an IT Helpdesk Support Analyst L1 to join their dynamic team. In this role, you'll be the primary point of contact for resolving technical issues, ensuring clients receive exceptional support. You'll engage in troubleshooting, system maintenance, and customer service, all while benefiting from mentorship and opportunities for professional growth. This position is perfect for someone passionate about technology and eager to develop their skills in a supportive environment. Join a company that values diversity and is committed to creating an inclusive workplace where every employee can thrive.

Benefits

Benefits package

Gym discounts

Wellness day

Opportunities for growth and training

Qualifications

• 1+ years of experience in desktop support within an MSP environment.
• Knowledge of Microsoft environments including Windows 11 and Server 2019, 2022.

Responsibilities

• Perform remote tech support troubleshooting of hardware, software, and networking issues.
• Manage and maintain operating systems, servers, and network infrastructure.

Skills

Problem-solving

Analytical skills

Customer service

Technical troubleshooting

Communication skills

Education

Post-Secondary Education or College degree

Tools

Microsoft 365 Suite

Active Directory

DNS

DHCP

ConnectWise

Cisco

Fortinet

Job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support, and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for an IT Helpdesk Support Analyst L1 to join the CRDS team.

About The Role

As an IT Helpdesk Support Analyst L1, you will serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support. With an understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact. This role is aimed at growing and developing technical troubleshooting abilities and industry know-how, with mentorship from senior techs and business leaders within the company.

Location: Richmond, BC.

Schedule: Monday to Friday, 40 hours per week, 8:30 a.m. – 5:00 p.m.

Work Mode: On-site

What You Will Do

1. Perform remote tech support troubleshooting of hardware, software, and networking issues for various clients.
2. Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, hardware, backups, and system configurations.
3. Assemble, image, and configure client workstations and laptops.
4. Manage and maintain operating systems, servers, and network infrastructure, including user management, system configuration, and security updates.
5. Manage data backup systems to ensure data integrity and recover data when needed.
6. Document all changes to client environments, troubleshooting steps, system configurations, and network changes.
7. Follow checklists to ensure consistent results for routine tasks.
8. Monitor the ticketing system to ensure timely resolution of issues.
9. Apply industry best practices to all client sites.
10. Use strong communication skills to provide excellent support and ensure customer satisfaction.
11. Maintain current knowledge of technology, equipment, laws, regulations, standards, and systems.
12. Perform other duties as assigned.

What We Are Looking For

1. Related Post-Secondary Education or College degree.
2. Preferred 1+ years of experience in desktop support within an MSP environment.
3. Strong analytical and problem-solving skills.
4. Ability to work independently and in a team.
5. Valid driver’s license, reliable transportation, and ability to lift up to 50 lbs.
6. Knowledge of Microsoft environments, including Windows 11, Server 2019, 2022.
7. Proficiency with Microsoft 365 Suite.
8. Knowledge of Active Directory, DNS, DHCP, print servers is a plus.
9. Experience with Dell, HP servers.
10. Networking knowledge such as IP addressing, routers, switches, VPNs, firewalls (Cisco, Fortinet).
11. Knowledge of enterprise backup solutions.
12. Experience with ConnectWise is advantageous.
13. Certifications like MCSA, CCNA, VCP, MS Azure are a plus.
14. Ensure timesheet completion.

Why Work at MSP Corp

1. Benefits package.
2. Dynamic work environment.
3. Gym discounts.
4. Wellness day.
5. Opportunities for growth and training.

Join Us

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: We believe diversity, equity, and inclusion are essential for a healthy and innovative work environment. We are committed to creating a workplace where everyone feels valued and respected. We encourage applications from diverse backgrounds and ensure a fair recruitment process.

Thank you for your interest. We will contact candidates whose profiles closely match the job requirements.