Program Manager, Community Respite Services

ZipRecruiter; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in community services is seeking a Program Manager for Community Respite Services. This role involves managing a provider network, enhancing service delivery, and ensuring financial health. The ideal candidate will have strong organizational and communication skills, a background in social work or healthcare administration, and experience in program management.

Qualifications

• Minimum of 3 years of experience in program management or caregiving.
• Strong knowledge of caregiving practices and techniques.

Responsibilities

• Manage the community respite provider network and oversee daily operations.
• Attract new respite providers and manage their onboarding and training.
• Handle billing and reimbursement for respite services.

Skills

Organizational Skills

Communication

Interpersonal Skills

Time Management

Financial Acumen

Education

Bachelor's degree in social work

Bachelor's degree in healthcare administration

Tools

Electronic Health Records (EHR)

Job description

Job DescriptionJob Description

POSITION SUMMARY

The Program Manager, Community Respite Services, is responsible for managing the community respite provider network at Anthony's Villa Inc. This role involves attracting new respite providers, overseeing their onboarding and training, managing billing and reimbursement, handling client referrals, and ensuring the financial health of the program. The Program Manager will work closely with providers to enhance service delivery, supporting the overall mission of Anthony's Villa to create a brighter future for everyone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following:

Manage Community Respite Provider Network

• Oversee the daily operations and management of the community respite provider network.
• Ensure that all respite providers adhere to the standards and protocols set by Anthony's Villa.
• Monitor the performance of respite providers and address any issues promptly.

Attract New Respite Providers

• Develop and implement strategies to attract new respite providers to expand the network.
• Conduct outreach and networking activities to identify potential respite providers.
• Evaluate and select qualified candidates to join the respite provider network.

Manage Onboarding and Training of Community Respite Providers

• Oversee the onboarding process for new respite providers, ensuring they are fully integrated into the network.
• Develop and deliver training programs to equip providers with the necessary skills and knowledge.
• Regularly update training materials to reflect best practices and regulatory requirements.

Manage Billing and Reimbursement for Respite Providers

• Oversee the billing process for respite services, ensuring accurate and timely invoicing.
• Manage reimbursement procedures to ensure providers are compensated promptly.
• Maintain accurate financial records and address any billing issues.

Manage Respite Client Referrals

• Handle the referral process for respite clients, ensuring timely and appropriate placements.
• Work with caregivers and referral sources to match clients with suitable respite providers.
• Maintain records of client referrals and placements.

Manage P&L for Community Respite Providers

• Oversee the financial performance of the community respite provider network.
• Monitor revenue and expenses to ensure the program remains financially viable.
• Prepare and present financial reports to senior management.

Collaboration and Communication

• Work closely with primary caregivers to provide updates on clients' activities and well-being during respite stays.
• Collaborate with other staff members to ensure comprehensive care and support for clients.
• Participate in team meetings and training sessions to stay informed about best practices and organizational policies.
• Communicate effectively with clients' families and support networks to facilitate smooth transitions to and from respite care.

Process Improvement

• Identify opportunities for improving respite care services to enhance client satisfaction and caregiver support.
• Develop and implement strategies to streamline respite care procedures and reduce barriers to access.
• Stay current with best practices and emerging trends in respite care to keep the organization’s services up to date.
• Provide feedback and recommendations to senior management on ways to improve respite care services.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor's degree in social work, healthcare administration, or a related field .
• Minimum of 3 years of experience in program management, caregiving, or a related field.
• Strong knowledge of caregiving practices and techniques.
• Excellent organizational and time management skills.
• Proficiency in basic computer skills and electronic health records (EHR) systems.
• Strong assessment and documentation skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Knowledge of relevant regulations and compliance standards in caregiving and respite care.
• Financial acumen to manage P&L, billing, and reimbursement processes.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Must be able to sit and stand for extended periods. Must be able to lift and carry up to 50 pounds. Work is primarily performed in a group home or residential setting, with occasional travel to various locations for meetings and events. May be required to work evenings and weekends as needed.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.