Workplace Ambassador

JLL; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Workplace Ambassador to enhance facility operations in Toronto. This role involves managing maintenance systems, coordinating vendors, and ensuring a seamless experience for clients and staff alike. You'll be at the forefront of facility improvements, leveraging your problem-solving skills to create functional and aesthetically pleasing environments. Join a supportive and innovative team that values your contributions and invests in your growth. If you're ready to make a significant impact in the world of commercial real estate, this opportunity is for you!

Benefits

Comprehensive benefits plan

Supportive work environment

Investment in technology

Career growth opportunities

Qualifications

• 2-3 years experience in facilities operations or a similar field.
• Proven project management experience with prioritization skills.
• Strong customer service orientation and vendor management skills.

Responsibilities

• Oversee daily work order review and ensure successful service delivery.
• Manage vendor performance for Preventative and Recurring Maintenance.
• Document and track all facilities expenditures within assigned offices.

Skills

Vendor Management

Project Management

Customer Service

Problem Solving

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Facilities Ticketing Tools

Google Suite

Excel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Ambassador is responsible for systems administration of a maintenance management system, managing a variety of vendors and services, ensuring our day to day facility operations run smoothly, and leading small to medium facilities improvements and refresh projects. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

You’re a self-starter, a cool-under-pressure problem-solver and never hesitate to roll up your sleeves to get the job done.

Beyond the tactical facilities components of this job, you also have a special eye for detail and a knack for creative problem solving. You take pride in making our space both beautiful and functional, and know how important even the tiniest details are to making a space great.

WHAT YOU’LL DO

• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Respond to any reactive maintenance and repair requirements in a timely manner.
• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties
• Cross-train in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.)
• Maintain liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status
• Manage and maintain facility management tasks as assigned
• Execute and document preventative maintenance processes in your office.
• Assist with small facilities refurbishment and improvement projects locally and partner with your office managers to execute and communicate about the work.
• Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner.
• Maintain a detailed database of Client’s operations, equipment, furniture, rules and regulations and work order processes.
• Manage and process all facilities related invoices ensuring they are paid in a timely manner.
• Document & track all facilities expenditures within your assigned offices.
• Assist with quarterly facilities budgets.
• Develop ongoing relationships with building management, building engineers and service providers (ranging from General Contractors to Furniture vendors to Pest Control).
• Assist in meeting or exceeding Site KPIs
• Be prepared to cover responsibilities during team vacations and as attendance increases for team or company events.
• Occasionally be on-call for weekend/evening/morning facilities projects and emergencies
• Develop and leverage positive working relationships with cross-functional teams.
• Act as an interface with the client / sites remotely
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Manage the JLL Corrigo work order process, systems and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability
• Manage operations to mitigate operational risk
• Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training

WHAT WE’RE LOOKING FOR

• 2-3 years experience in facilities operations or similar field.
• Proven project management experience and prioritization skills.
• Great vendor management skills.
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Ability to maintain professionalism under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Strong written, verbal and people skills
• Strong organizational skills and collaborative style
• Have capability of customizing administrative reports
• Experience using facilities ticketing tools.
• General computer skills. Google suite & excel knowledge is a plus
• An appreciation for order with a healthy dose of flexibility.
• Excellent independent decision making skills and obsessive attention to detail.
• Can-do attitude and the ability to solve a wide variety of problems creatively and quickly.

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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