Senior Manager Application Support

RBC; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

RBC is seeking an Application Support Team Lead to oversee the Vendor Managed application portfolio for Investor Services. This role involves ensuring application compliance, managing vendor relationships, and leading a high-performing team to enhance service quality and client experience.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• 5-7 years managing applications in financial services.
• 3-5 years managing third-party vendors.
• Strong understanding of technology in financial services.

Responsibilities

• Lead a team ensuring compliance and reliability of applications.
• Manage vendor relationships and performance.
• Foster a culture of continuous improvement.

Skills

Communication

Decision Making

Teamwork

Education

Industry Certifications (ITIL, PMP)

Job description

You will lead a team of application support professionals ensuring the safety, soundness, compliance and resilience of the Vendor Managed application portfolio in support of RBC Investor Services (IS) business and their clients.

You will have overall accountability to deliver on the Technology & Operations (T&O) strategic direction and priorities and provide thought leadership that is clearly aligned with the various technology and business objectives.

Your focus will be to build and maintain a world-class services and application support disciplines team in supporting the Fund Accounting and Middle Office application portfolio.

WHAT WILL YOU DO?

• Deliver on the strategic direction and priorities, pertaining to the support, availability, reliability, compliance and resiliency of all applications, and their infrastructure, within the application portfolio
• Partner with internal peers and 3rd party vendors, as appropriate, to improve attributes of service levels & quality along with effective and efficient incident, issue & problem resolution
• Foster a continuous improvement mindset/culture focused on improving overall client experience, service quality, platform resilience & stability and cost effectiveness
• Manage vendor relationship and performance.
• Ensure all applications and vendor processes adhere to internal risk frameworks and regulatory requirements and Collaborate with risk, legal, and compliance teams where applicable.
• Monitor vendor compliance with security and data protection standards; escalate non-compliance or vulnerabilities promptly
• Contribute in the definition of overall systems architecture to support the business objectives and to ensure that there is a consistent use of technology and architecture within IS
• Provide leadership, coaching, and direction to direct reports in creating a working environment of high employee engagement with focus on proactively providing reliable, flexible and innovative technology solutions.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry and successful track record in leading technology teams.
• 5 – 7 years of a successful track record managing applications and technology solutions for the financial industry and specifically in the asset servicing & custody, wealth management and/or capital markets sectors
• 3 – 5 years of a successful track record in managing 3 party software/solution vendors, providers and partners including contracts and service level agreements
• Good knowledge and expertise in working with audit, risk, privacy and information security teams

Nice-to-have:

• Industry Certifications (ITIL, PMP)
• Good working knowledge in EPMF/AMF, SDLC & ITIL processes for application support and development
• Strong knowledge of T&O maintenance & support processes (applications and infrastructure) within RBC
• successful track record in application custodianship disciplines and practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Teamwork, Time Management

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

You will lead a team of application support professionals ensuring the safety, soundness, compliance and resilience of the Vendor Managed application portfolio in support of RBC Investor Services (IS) business and their clients.

You will have overall accountability to deliver on the Technology & Operations (T&O) strategic direction and priorities and provide thought leadership that is clearly aligned with the various technology and business objectives.

Your focus will be to build and maintain a world-class services and application support disciplines team in supporting the Fund Accounting and Middle Office application portfolio.

WHAT WILL YOU DO?

• Deliver on the strategic direction and priorities, pertaining to the support, availability, reliability, compliance and resiliency of all applications, and their infrastructure, within the application portfolio
• Partner with internal peers and 3rd party vendors, as appropriate, to improve attributes of service levels & quality along with effective and efficient incident, issue & problem resolution
• Foster a continuous improvement mindset/culture focused on improving overall client experience, service quality, platform resilience & stability and cost effectiveness
• Manage vendor relationship and performance.
• Ensure all applications and vendor processes adhere to internal risk frameworks and regulatory requirements and Collaborate with risk, legal, and compliance teams where applicable.
• Monitor vendor compliance with security and data protection standards; escalate non-compliance or vulnerabilities promptly
• Contribute in the definition of overall systems architecture to support the business objectives and to ensure that there is a consistent use of technology and architecture within IS
• Provide leadership, coaching, and direction to direct reports in creating a working environment of high employee engagement with focus on proactively providing reliable, flexible and innovative technology solutions.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry and successful track record in leading technology teams.
• 5 – 7 years of a successful track record managing applications and technology solutions for the financial industry and specifically in the asset servicing & custody, wealth management and/or capital markets sectors
• 3 – 5 years of a successful track record in managing 3 party software/solution vendors, providers and partners including contracts and service level agreements
• Good knowledge and expertise in working with audit, risk, privacy and information security teams

Nice-to-have:

• Industry Certifications (ITIL, PMP)
• Good working knowledge in EPMF/AMF, SDLC & ITIL processes for application support and development
• Strong knowledge of T&O maintenance & support processes (applications and infrastructure) within RBC
• successful track record in application custodianship disciplines and practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Teamwork, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-19

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About the company

Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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