People Operations Partner

CedarCreek Estate Winery; West Kelowna; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

Join a dynamic winery team as a People Operations Partner, where your strategic HR skills will help shape a thriving workplace culture. This role involves full-cycle recruitment, employee relations, and performance management, all while fostering a collaborative environment. You'll work closely with leaders to enhance employee experiences and drive organizational success. With a commitment to authenticity and integrity, you will play a crucial role in nurturing talent and ensuring a motivated workforce. If you are passionate about HR and ready to make a significant impact in the wine industry, this is the perfect opportunity for you.

Benefits

Company-matched RRSP contributions

Extended health and dental plans

Mental health support

Parental Leave top-up

Paid time off

Learning and development programs

Qualifications

• 5+ years of progressive HR experience required.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Manage full-cycle recruitment and employee relations.
• Drive annual headcount planning and performance management.

Skills

Human Resources Management

Performance Management

Employee Relations

Coaching and Guidance

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Human Resources

Job description

Firmly rooted in the Okanagan, our Mission Hill Family Estate winery began with an audacious vision – to redefine what’s possible for Canadian wine in the eyes of the world. We have a deep commitment to the region, and a relentless passion to produce wines that can stand alongside the best in the world. We love what we do. We’re all in. It’s how we have accomplished great things. Like our amazing products and our brand, we want to tell you the exciting story of our winery, its growth, and our people. We’re on an amazing adventure and we want you to help write the next chapter with us.

The role:

Due to an international relocation, we are looking for a People Operations Partner to be based out of our Mission Hill Winery office in West Kelowna. In this role, you are a strategic human resources business partner to our employees and leaders in Marketing and Guest Experience and will be responsible for full-cycle recruitment, employee relations, onboarding, training and development, succession planning, seasonal employee strategies and performance management. We are a small yet mighty People Operations team who work very closely and collaboratively together to support our collection of Okanagan wineries including Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane, CheckMate Artisanal Winery, Road 13 Vineyards, Liquidity Wines, Red Barn, and our farming operation Sebastian Farms.

You bring a friendly, authentic, and customer-service based approach. Organization and attention to detail matter to you. People trust you because you operate from a place of fairness and integrity, always seeking the win/win.

You have the ability to work independently, and thoughtfully, and take ownership of your business partnerships. You are empowered to own your work, make decisions, and manage through ambiguity. This role requires maturity, a strategic mindset, a friendly and professional attitude, and the confidence to figure it out, even when you don’t have all the answers.

This role is based in West Kelowna at our Mission Hill winery office and relocation support will be provided to the successful candidate. We love our office and the setting it provides for celebration and collaboration. But we also appreciate the opportunity to work remotely can energize you too, so we do offer flexible arrangements!

What you’ll do:

Total Talent Management

• Provide coaching and guidance to employees and business leaders related to performance management, compensation, organizational change, organization and job design, and other people related topics
• Drive annual headcount planning with your leadership group
• Be part of exceptional employee experiences, leading to long and rewarding careers of top global talent
• Be the first point of contact in People Operations for any employee relations issue within your client groups, responsible for case management of investigations, escalating to Director, People Operations as required
• The design and management of our annual Seasonal People Strategy, supported by a People Operations Coordinator
• Facilitate the Mentorship program for HIPO talent including gaining alignment from the leadership team on potential mentorships, and carrying out training
• Lead the semi-annual succession planning (“Talent Management Review”) process for your client group, and ensure completion of the key takeaways
• Manage people movement activity within your business units – promotions, job changes, and terminations

High Performance Team

• Monthly reporting of People Metrics including headcount and turnover statistics, Reflektive Check-in completion rates, and recruitment/vacancy updates. Leverage this data to make strategic recommendations to the Director, People Operations and Leadership Team
• Drive the Monthly Reflektive Check-in process by monitoring monthly completion rates, periodically reviewing score calibration and comment quality, and completing training with managers as required
• Ensure clear RASCI documentation in place as organizational structures are updated/changed
• Work closely with functional leads to build a Business Case for any headcount allocation or organizational design changes

Connected Culture

• Participate in the Annual Engagement Survey Roll-Out and Action Planning Process with your client group
• Assist with the planning of internal events including Town Halls, Holiday Party, and others events
• Proactively cultivate and maintain positive employee relations, a motivated workforce, and an innovative and entrepreneurial culture through team-building events, etc.

What you’ll bring:

• Minimum 5+ years of progressive Human Resources experience
• Completed Bachelor’s Degree in Business, Commerce, Human Resources or related from a recognized institution
• Experience advising and leading through complex people issues, including investigations
• Must hold a valid driver’s license as local travel is required

Who you are:

• Ability to work in a fast-paced and constantly evolving environment
• You are comfortable being in front of groups, facilitating learning & development sessions and onboarding
• A natural trust-builder, leading with authenticity and passionate about the employee experience
• Strong problem-solving and analytical skills
• Exceptional communication skills, and ability to influence cross-functionally
• High level of integrity with the ability to handle confidential information in a professional manner
• An innovator: You have fresh ideas, and are ready to bring them to the table.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. The typical hiring range for this position is $75,000 - $95,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health, dental, and mental health planswith 24/7 access to a primary care physician via Lumino Health
• Parental Leave top-up
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

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At Mission Hill, we live by our 5 Core Values every day:

Sense of Urgency

• We value sense of urgency because we are a fast-paced company in a fast-paced industry
• You act as if there is no tomorrow and get it done today

Authenticity

• We value authenticity because we need to stay real
• You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions

Simplicity

• We value simplicity; why use 50 words when you can use 5?
• You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area

Humility

• We value humility; there is no room for egos here
• You’re not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other

Trust

• We value trust because unless we are both trusted and trusting, we will not succeed as a team
• You put trust in others and do your best to never let anyone down