Client Service Coordinator (Summer Relief)

Bayshore HealthCare; San Juan de Terranova; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Service Coordinator, um als wichtige Verbindung zwischen Patienten, Familien und Gesundheitsdienstleistern zu fungieren. In dieser Rolle sind Sie verantwortlich für die effiziente Planung und Zuweisung von Pflegekräften basierend auf den Bedürfnissen der Klienten. Sie arbeiten in einem unterstützenden Teamumfeld, das Wert auf berufliche Entwicklung legt. Diese Position bietet die Möglichkeit, einen echten Unterschied im Leben von Patienten und deren Familien zu machen, während Sie gleichzeitig in einem dynamischen und professionellen Umfeld arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, die Patientenversorgung zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Freizeit

Arbeitgeberbeitrag zur Altersvorsorge

Unterstützendes Teamumfeld

Möglichkeiten zur beruflichen Entwicklung

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice, vorzugsweise im Gesundheitswesen.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten in Englisch.

Responsibilities

• Engagieren Sie sich professionell mit Patienten, Familien und Mitarbeitern.
• Verarbeiten Sie Funder-Überweisungen effizient im EMR.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Computerkenntnisse

Teamarbeit

Education

Sekundarschulabschluss

Medizinische Terminologie oder Büroverwaltung

Tools

EMR (Procura)

Microsoft Office

Job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievements as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as one of Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator (Summer Relief) and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and a strong drive to showcase their scheduling abilities.

Primary Responsibilities

1. Communicate: Engage professionally with patients, families, staff, and funder organizations.
2. Process: Handle funder referrals and updates efficiently in the EMR (Procura).
3. Review: Collaborate with Supervisors, field employees, and patients to assess service needs.
4. Schedule: Assign care providers based on client needs, geographic area, staff skill-set, and availability.
5. Coordinate: Ensure consistent caregiver assignments and service delivery.
6. Notify: Keep patients and staff informed of schedules, both initial and ongoing.
7. Utilize: Optimize staff schedules to meet their availability and client care needs.
8. Document: Maintain accurate records in the EMR.
9. Resolve: Address patient concerns promptly and follow escalation pathways.

Why Join Us?

1. Make a real difference in the lives of employees, patients, and their families.
2. Earn a competitive wage commensurate with experience.
3. Enjoy paid time off to ensure work-life balance.
4. Participate in an employer-contributed retirement savings plan.
5. Be part of a collaborative and supportive team environment.
6. Opportunities for professional development and career growth.

Education

• Secondary School Diploma.
• Completion of a related certificate/diploma, such as Medical Terminology or Office Administration, is preferred.

Experience and Abilities

• At least two years of related customer service experience, preferably in healthcare.
• Proven customer service skills, ideally in healthcare or a high-paced environment.
• Strong written and oral communication skills in English.
• Ability to handle issues tactfully and diplomatically.
• Excellent computer skills (Windows, Microsoft Office, internet, EMR).
• Ability to prioritize and manage multiple demands efficiently.
• Strong organizational and teamwork skills; capable of working independently.
• Positive work and attendance record.
• Strong interpersonal skills with the ability to build rapport.
• Advanced keyboarding and scheduling software skills, with a willingness to learn.

Bayshore is committed to a high-quality and safe environment for staff and clients/patients. Depending on provincial regulations and the position, new hires may need to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, and Seasonal Flu. Please consult with the recruiter regarding specific requirements. Medical exemptions will be considered on a case-by-case basis.

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. We strive to create a culture of belonging where individual differences are embraced and celebrated, supported by programs, resources, and policies that promote each individual's purpose, potential, and wellbeing."

We operate in full compliance with all relevant human rights and accessibility legislation. Candidates are encouraged to disclose any accommodation needs during the recruitment process.

Primary Location: NL-St. John's