Customer Service Advocate

Daniels Health; Winnipeg; On-site; CAD 40,000 - 42,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Customer Service Advocate for their Winnipeg facility. This role involves operational administration, client reception, logistics, and compliance management. The ideal candidate will have 3-5 years of experience and a relevant educational background. Join a team dedicated to improving safety and efficiency in healthcare services.

Qualifications

• 2-4 years’ experience in a similar role.
• Experience in customer service and/or office administration.

Responsibilities

• Schedule client appointments and coordinate changes.
• Maintain waste receipt/shipment records and ensure accuracy.
• Handle customer and facility inquiries.

Skills

Communication

Problem Solving

Education

University degree

College Diploma

Tools

Microsoft Office Suite

Excel

Job description

Our story began with a passionate idea that we could change the world... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

Who are we looking for…

Customer Service Advocate (14 months contract) with 3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing, and environmental compliance.

Responsibilities

1. Work with operations to schedule client appointments and coordinate changes/notifications.
2. Maintain waste receipt/shipment records, ensuring accuracy of Waste Manifests, Bills of Lading, and work orders.
3. Follow applicable regulations regarding waste transportation, receiving, and management.
4. Complete and organize internal and regulated documents daily, including lab analytical reports, work orders, BOLs, manifests, driver logs, hazard assessments, etc.
5. Prepare work orders based on service requests and complete billing post-service with attention to detail.
6. Handle customer and facility inquiries, directing them appropriately.
7. Create and update customer accounts, waste classification, and pricing profiles within our CRM system.
8. Generate waste diversion and other reports for clients and management.
9. Perform general office administration, including document storage and filing.
10. Assist with procurement and purchasing activities as needed.
11. Monitor stock levels, delivery times, transport costs, and efficiency.
12. Organize warehouse, plan routes, and process shipments.
13. Analyze performance data and implement improvements.
14. Ensure compliance with laws, regulations, and ISO standards.

Requirements

1. 2-4 years’ experience in a similar role.
2. University degree or College Diploma, preferably in environmental science or transportation disciplines.
3. Knowledge of Transportation of Dangerous Goods is an asset.
4. At least 2 years’ experience in customer service and/or office administration.
5. Excellent oral and written communication skills in English.
6. Ability to resolve problems independently within scope and escalate when necessary.
7. Proficiency in Microsoft Office Suite, especially Excel.

Salary: $40,000 - $42,000 per year.

Daniels Health & Sharpsmart is an equal opportunity employer. We prohibit discrimination and harassment and provide equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic. We adhere to all applicable laws and regulations.