Security Technician - CCQ - QC

Chubb Fire and Security; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

Chubb Fire and Security is seeking alarm operators for their central monitoring station in Anjou. This role involves monitoring alarm signals, providing customer assistance, and ensuring operational efficiency. Candidates should have a post-secondary diploma and experience in customer service. Bilingualism in French and English is mandatory.

Benefits

Competitive compensation and benefits package

RRSP Program

Employee Stock Purchase Plan

Learning and Development Opportunities

Reward and Recognition Program

Qualifications

• 2-3 years of experience in a customer-oriented position.
• Excellent telephone and interpersonal skills.

Responsibilities

• Monitor and respond to alarm signals quickly and effectively.
• Provide verbal assistance to customers regarding system issues.
• Ensure knowledge of operational changes and equipment updates.

Skills

Customer Service

Organizational Skills

Bilingualism

Education

Post-secondary diploma

Job description

Why join Chubb Fire Safety? At Chubb Fire Safety Canada, an APi company, we offer state-of-the-art fire safety and protection solutions to protect what matters most to our customers across the country. As a trusted leader in the fire safety industry, we have built a reputation for excellence, reliability and innovation. Joining our team means being part of a leading provider of fire safety solutions, with opportunities for growth and advancement.

As leaders, we recognize that our success depends on the success of our branches and field managers. Each member of our team is essential to value creation :

Protecting people first

Anticipating the next steps

Fulfilling our responsibilities

Bringing energy to challenges

Succeeding with integrity, together

Our mission is to exceed the expectations of our customers and our industry. We are at the forefront of designing, delivering and supporting safe, reliable and innovative solutions.

Summary of roles :

Chubb's central monitoring station in Anjou is currently looking for alarm operators who will monitor and respond to alarm signals quickly and effectively by following established procedures and guidelines.

This role is a unionized position and the successful candidate must be able to join local union CCQ .

Job Responsibilities :

Responds to incoming signals in a fast and efficient manner, ensuring excellent response time.

Listens to clients and identifies needs and / or problems, decides what course of action should be taken based on the particularities of the situation, and follows established procedures and guidelines

Provides verbal assistance to customers to resolve issues related to the operation and maintenance of the core system.

Ensures that his / her knowledge is kept abreast of all operational changes, equipment / system updates, changes to company policies, etc., that will affect operations and productivity.

Provides backup monitoring to operators in the absence of a Team Manager during weekends, holidays, etc.

Job Requirements :

Post-secondary diploma (with a focus on sending an asset)

2-3 years of experience in a customer-oriented position; ideally in an office environment

Learn more about the position :

Strong Data Entry / Input-Integration Skills o Previous Call Center and Customer Service Experience Environment

Strong, detail-oriented organizational skills

Highly organized and able to work under pressure and in changing environments

Excellent telephone and interpersonal skills

Strong interpersonal and effective relationship building skills - with a strong customer service orientation, bilingualism in French and English is mandatory

Self-motivator with a positive outlook ability to work days, afternoons and night shifts, including weekends

Our offerings include :

Competitive compensation and benefits package

RRSP Program

Employee Stock Purchase Plan

Learning and Development Opportunities

Reward and Recognition Program

A culture of performance and accountability

A positive and supportive team environment

Background check requirements :

As a condition of employment, this position may be subject to the successful completion of the following prerequisites for employment :

Criminal background checks

Reference checks

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

• We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please inform us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.

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