Front Desk Staff

The VK Wellness Initiative; Powell River; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a friendly and organized front desk team member to be the welcoming face of their wellness initiative. This role involves supporting clients by managing appointments, answering inquiries, and maintaining a calm, client-centered environment. If you enjoy being part of a collaborative, trauma-sensitive team and have a passion for mental health, this opportunity is perfect for you. Join a dedicated team that values compassion and organization, where your contributions will help create a positive experience for clients and staff alike.

Qualifications

• Experience working with mental health clients preferred.
• First Aid certification is an asset but not necessary.

Responsibilities

• Greet and welcome clients, visitors, and associates professionally.
• Manage incoming calls and emails, directing them appropriately.
• Schedule appointments and manage the booking system.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Jane App

Quickbooks

Job description

Job Overview

We’re looking for a friendly, organized, and compassionate front desk team member to be the welcoming face of VK Wellness. In this role, you’ll support our clients and team by managing appointments, answering inquiries, and keeping our space running smoothly. If you thrive in a calm, client-centered environment and enjoy being part of a collaborative, trauma-sensitive team, we’d love to hear from you.

Requirements:

• Driver’s licence and vehicle required.
• Experience working with mental health clients preferred.
• Familiarity with Jane App (an asset but not mandatory).
• Calming personality.
• First Aid certification an asset, not necessary.
• Criminal record check.
• High school diploma or equivalent.
• Previous experience in customer service or administrative role preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in all work performed.
• Flexibility to adapt to changing priorities and work schedules.
• Knowledge of Quickbooks accounting software (preferred but not required).

Duties and Responsibilities:

• Greet and welcome clients, visitors, and associates in a courteous and professional manner.
• Manage incoming calls and emails, directing them to the appropriate person or department.
• Maintain cleanliness and organization of the reception area and office space.
• Schedule appointments and manage the booking system for new and existing clients.
• Process client invoices accurately and in a timely manner.
• Assist with basic bookkeeping tasks, such as cash reconciliation and invoicing
• Assist in maintaining office supplies inventory and placing orders as needed.
• Handle administrative duties such as filing, scanning, and photocopying documents.
• Provide administrative support to associates other departments as needed.
• Uphold company policies and procedures, ensuring compliance at all times.
• Collaborate with colleagues to contribute to a positive and productive work environment.