Assistant Manager (CAN) - Toronto Eaton Centre

The Body Shop International Limited; Canada; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that champions ethical beauty and empowers individuals to make a difference. As a leader and activist, you will partner with the Shop Manager to create an engaging customer experience while driving sales and team performance. This role offers opportunities for personal growth and development within a supportive environment. With a commitment to community activism and a collaborative culture, you will help shape a customer-focused store experience that aligns with the brand's values. Embrace your authentic self and be part of a team that values diversity and inclusion.

Benefits

50% discount on regular products

30% discount on gifts

Paid volunteer days

Comprehensive onboarding

Training hours for team

Opportunities for growth

Casual dress code

Early access to new product launches

Qualifications

• Experience in a customer-facing role and team development.
• Strong planning and organizational skills to meet targets.

Responsibilities

• Lead the team to drive customer engagement and sales.
• Manage stock and use data to inform business decisions.

Skills

Customer Service

People Leadership

Problem Solving

Communication Skills

Sales Target Achievement

Organizational Skills

Education

Experience in Customer-Facing Role

Experience in Team Development

Tools

Microsoft Office Suite

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social, and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Help to shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solve effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Manage stock; monitor & adapt to change in collaboration with the Shop Manager
- Use provided data (KPIs) to make sound commercial & business decisions to drive sales & team performance
- Identify & attract high-potential candidates & develop current team members to succeed
- Show interest in & passion for learning about & leveraging knowledge of the beauty market, competitors & products

What we look for
- Experience in a customer-facing role, people leadership & team development
- Ability to meet sales & performance targets with excellent planning & organizational skills
- Ability to work collaboratively within a feedback culture
- Outstanding problem-solving & communication skills
- Experience using data (KPIs) to inform business decisions is preferred
- Proficiency with Microsoft Office Suite
- Flexibility to work hours including holidays, nights, and weekends to meet business needs
- Willingness to work across Sunday to Saturday as required

What we offer
- Benefits from your first month
- Comprehensive onboarding
- Training hours for you & your team as needed
- 50% discount on regular products & 30% on Gifts
- Early access to new product launches
- Paid volunteer days
- Opportunities to connect with Community Partners for activism
- Casual dress code with provided Green Apron
- Competitive wages for Customer Consultants
- Opportunities for growth within the brand
- Support to embrace your authentic self, with inclusion & belonging networks

Talent Drivers
- Collaborative Skills
- Commerciality
- Leadership
- Personal Conduct
- Purpose

We believe in a world where all people are valued, supported, and represented. The Body Shop Limited is an equal opportunity employer. Please inform us if you require accommodations during the interview process.