Sales Associate-Retail

Roots; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values customer relationships and exceptional service! As a Sales Associate, you'll play a key role in creating a welcoming environment for customers while contributing to a culture focused on sustainability and community. This position offers the chance to develop your retail skills in a dynamic setting, where your contributions directly impact customer loyalty and store success. If you're passionate about retail and eager to be part of a team that prioritizes both people and the planet, this opportunity is perfect for you!

Qualifications

• Experience in retail, especially in apparel, is preferred.
• Strong ability to build customer relationships and resolve issues.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Perform POS transactions and maintain store standards.

Skills

Retail experience

Customer relationship development

Understanding retail operations

Presentation skills

Self-starter

Problem-solving

Team player

Customer needs understanding

Tools

Point of Sale (POS) systems

Job description

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude, ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales) transactions and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing by contributing to company standards through product presentation, replenishment, store housekeeping, maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines.

WHY JOIN ROOTS? Roots is not only a brand; it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots.’

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Our Sales Associate base pay ranges from $16.75 to $19.53/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.