Senior Operations Specialist (Langley Collaboration Centre)

First West Credit Union; Penticton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading credit union is seeking a Senior Operations Specialist to enhance operational effectiveness across business lines. The role involves project management, risk management, and collaboration with Agile squads, requiring strong leadership and organizational skills. Ideal candidates will have a College Diploma and Lean Green Belt certification, along with extensive experience in the financial services sector.

Qualifications

• At least 5 years of experience in an Operations role within the financial services industry.
• Ability to work independently and collaboratively.
• Knowledge of project management and process mapping.

Responsibilities

• Lead or participate as a key stakeholder in project execution.
• Serve as a subject matter expert in developing and auditing policies.
• Manage the creation and investigation of decision documents.

Skills

Project Management

Leadership

Communication

Organizational Skills

Risk Management

Education

College Diploma in a related discipline

Lean Green Belt certification

Tools

MS Office

Web-based applications

Job description

Job Description

We are currently seeking a Senior Operations Specialist to join our team.

The Senior Operations Specialist is responsible for ensuring all work aligns with strategic priorities across all business lines. This includes applying and supporting operational projects and assisting Agile squads as needed. The role involves leading or being a key stakeholder in operational projects, demonstrating strong logical and critical thinking, along with excellent organizational and project management skills.

Typical Daily Responsibilities

1. Project Management: Lead or participate as a key stakeholder in project execution from design to development, focusing on harmonization and continuous improvement of branch operations policies and processes impacting member experience or branch performance. Contribute expertise to corporate projects and support the development of content management frameworks aligned with strategic initiatives.
2. Project Support: Support internal and Central 1 projects to meet business needs; collaborate with stakeholders to implement front-office projects, including planning, change management, training, and communication to ensure successful delivery.
3. Operations: Serve as a subject matter expert, collaborating with various teams to develop, implement, and audit policies, guidelines, and procedures. Identify risks and recommend solutions, working with Risk Partners to address issues.
4. Risk Management: Manage the creation and investigation of decision documents, business requirements, and operational tasks. Ensure changes are communicated and compliant with regulations. Provide advice to internal teams to ensure alignment with policies.
5. Content Management Governance: Support content management processes, monitor adherence to workflows, and assist with updates and leadership communication. Provide guidance to related team members as needed.
6. Agile Support: Offer subject matter expertise to Agile squads, supporting compliance and project processes as required.

Required Skills, Experience & Qualifications

• College Diploma in a related discipline; Lean Green Belt certification required
• At least 5 years of experience in an Operations role within the financial services industry
• Experience with business functions and integrated credit union systems
• Ability to work independently and collaboratively, demonstrating leadership
• Strategic planning and tactical execution skills
• Strong communication and interpersonal skills
• Excellent organizational skills, capable of managing multiple responsibilities
• Knowledge of project management and process mapping
• Operational expertise in financial systems
• Understanding of FI policies, procedures, and products/services
• Proficiency in MS Office and web-based applications
• Awareness of risk management and compliance