Regional Lead – Oakbank, St. Vital, and Starbuck - One Insurance Group

Insurance Brokers Association of Manitoba; Manitoba; On-site; CAD 55,000 - 85,000; Full time

Job summary

An established industry player seeks a Regional Lead to manage branch operations and staff in Manitoba. This role involves overseeing daily operations, ensuring exceptional customer service, and supporting the recruitment and training of staff. The ideal candidate will possess strong leadership skills, a solid understanding of insurance products, and a drive to exceed customer expectations. Join a dynamic team that values integrity, teamwork, and excellence in service, while enjoying competitive compensation and benefits. This is a fantastic opportunity to grow your career in a supportive environment.

Benefits

Retirement Plan

Paid Benefits

Industry Leading Training

Continuing Education

Competitive Compensation

Qualifications

• 5+ years of experience in a similar position.
• Experience supervising or managing staff.
• Knowledge of Autopac and Personal lines.

Responsibilities

• Oversee daily operations and staff scheduling.
• Support recruitment and performance management.
• Ensure high customer service standards.

Skills

Customer Service

Team Leadership

Coaching and Mentoring

Insurance Knowledge

Communication Skills

Problem Solving

Education

College diploma or University degree in business

Level 2 Insurance License

Tools

EPIC

MS Word

Excel

Outlook

Job description

Regional Lead – Oakbank, St. Vital, and Starbuck - One Insurance Group

Province: Winnipeg, Manitoba
Position: Regional Lead – Oakbank, St. Vital, and Starbuck
Deadline: May 26, 2025
Posted: May 7, 2025

Job Description / Duties

About this Opportunity:
The Regional Lead reports to the Regional Manager and is responsible for the day-to-day running and operations of the Branch including scheduling of staff. The incumbent is responsible for supervising branch staff and implementing and monitoring our standards of business. Duties include working with our People & Culture team for recruitment and for supporting performance management of Insurance Advisors. Regional Leads are also charged with assisting in the marketing of ONE in their communities. This position is responsible for the customer service experience in the branch and as such requires coaching, mentoring, and training of staff. The Regional Lead will help to resolve difficult customer issues and ensure they are handled professionally. The Regional Lead is expected to learn all company products, including Autopac and personal lines and work towards obtaining their CAIB 2 license and/or designation in the future. A solid understanding of company products, in particular those pertaining to Autopac and Personal lines, is critical to this position.

Major Responsibilities:
• Supports the Regional Manager in leading employees in the region and ensures that workflows and service standards are followed.
• Motivates and builds team commitment to high standards of service, exceeding customer expectations and leading by example.
• Supports the successful onboarding of new hires.
• Provides training and development to all employees and encourages continued education
• Assists the Regional Manager in branch development plans including growth targets and marketing initiatives.

• Supports and assists the Regional Manager with reviewing the monthly production reports for accuracy.
• Tracks accounts receivable on a monthly basis and instructs staff in collection methods.
• Employee scheduling and attendance time sheets.
• Participate in the monthly staff meeting as directed by the Regional Manager as well as biweekly employee check-in.
• Share successes, fosters an atmosphere of success.

Skills, Abilities, and Competencies:
• Previous working knowledge of EPIC, IWS, Autopac, SRE, Blue Cross and Personal Lines Insurance is considered an asset
• Demonstrated experience with MS Word, Excel, Outlook and general proficiency with computers.
• Mentoring and coaching staff and proven track record of exceptional customer service.
• Driven to deliver superior service by exceeding customer expectations.
• Demonstrated ability to develop relationships with customers and co-workers.
• Able to work well as a team player in a fast paced, energetic environment.
• Presents a professional image in words and actions.
• Excellent verbal written English and interpersonal communication skills.
• Strong math skills and basic understanding of accounting functions.
• Ability to translate complex or technical information.
• Proven ability to plan, set and achieve goals.
• Self-starter and uses good judgment in all situations.

Qualifications / Required Skills

Minimum Qualifications & Experience:
• College diploma or University degree in a business-related discipline is an asset.
• Level 2 Insurance License
• Minimum of 5 years’ experience working in a similar position is considered an asset
• 3-5 years of experience supervising or managing staff.
• 3-5 years with a Personal lines Book of Business along with some small Commercial experience is considered an asset

Additional Information

What makes us the ONE to choose?
• We are a leading insurance brokerage with 28 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere.
• We provide it all; a retirement plan, benefits with premiums paid by company (you only pay STD & LTD premiums), industry leading training, continuing education, and competitive compensation programs.
• We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability.

Contact Information

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well-respected company! Please note that reasonable accommodation is available during the recruitment process.

Ready to apply?
Please apply on our career pagehttps://www.oneinsurance.ca/about/careers/#careers by end of day Friday, May 21, 2025.

Accessibility:
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact [e-mail] to notify of this request.

Please visit our careers page to see more job opportunities.

Employer Profile

Regional Lead

Region 4 – Oakbank, St. Vital, Starbuck

One Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced professionals to join our growing team.