Full Time Front of House Team Lead, adidas retail Store Woodbridge (#2062)

adidas; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a Front of House Team Lead to assist customers and drive sales at their Woodbridge store. The role involves maintaining product knowledge, ensuring customer satisfaction, and upholding brand values. Ideal candidates will have retail experience and strong communication skills, contributing to a collaborative team environment.

Qualifications

• Retail experience of 3-6 months is advantageous.
• Proficiency in English and French, verbal and written.

Responsibilities

• Assist customers with adidas merchandise and provide product information.
• Drive and close sales using adidas’ selling techniques.
• Maintain store appearance and handle customer inquiries.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Sales Techniques

Education

High school diploma or GED

Job description

Full Time Front of House Team Lead, adidas retail Store Woodbridge (#2062)

Purpose :

Assist customers in selecting products and services that meet their needs, promote merchandise sales by exceeding productivity standards, and maintain awareness of product requirements, promotions, advertising, inventory, and customer service. Responsible for accurate and complete sales transactions.

Key Responsibilities :

1. Assist customers with adidas merchandise, providing information about product features, materials, technology, and functionality.
2. Uphold adidas’ customer service standards by listening to customer needs and providing relevant product information.
3. Drive and close sales using adidas’ selling techniques and the in-store AOS system (where available).
4. Maintain store appearance, assist in processing and replenishing merchandise, and handle customer inquiries.
5. Have proficient knowledge of adidas’ products, programs, promotions, and advertising.
6. Support and foster a team environment by respecting colleagues.
7. Adhere to adidas’ brand values and sales competencies.
8. Assist with telephone duties.
9. Follow inventory control policies and procedures.
10. Perform other duties as assigned by store management.

Knowledge, Skills, and Abilities :

• Exhibit competencies relevant to the position consistently.
• Ability to read, understand, and communicate instructions, memos, and correspondence.
• Effective presentation skills in one-on-one and small group settings.
• Basic arithmetic skills for handling sales transactions.
• Apply common sense to follow instructions in various formats.
• Problem-solving skills involving concrete variables in standardized situations.
• Basic understanding of point of sale systems and cash procedures.
• Good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, evenings, holidays, and overtime during peak periods.
• Physical ability to stand, walk, handle objects, reach, climb, stoop, kneel, crouch, lift up to 34 kg occasionally and 12 kg regularly.
• Proficiency in English and French, verbal and written.

Qualifications :

High school diploma or GED preferred; retail experience of 3-6 months is advantageous.

Health & Safety Responsibilities :

• Maintain a safe and orderly workplace.
• Report accidents, injuries, hazards, and unsafe conditions.
• Inspect the workplace daily and report hazards.
• Use required personal protective equipment and follow safety policies.
• Report equipment defects and hazards.
• Operate equipment safely, avoiding unsafe conduct.
• Follow procedures for handling hazardous materials and processes.

Company Culture :

At adidas, we foster a winning culture emphasizing mental strength, embodying behaviors such as:

• COURAGE : Speak up and step up when needed.
• OWNERSHIP : Be proactive and responsible.
• INNOVATION : Seek new and better ways.
• TEAMPLAY : Collaborate and share success.
• INTEGRITY : Play by the rules and hold ourselves accountable.
• RESPECT : Value diversity and show empathy.

We celebrate diversity, promote inclusiveness, and are committed to equal opportunity employment, prohibiting harassment and discrimination.