Summer Seasonal Sales Ambassador - Queen Street West

Lush North America; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Lush North America is seeking Seasonal Ambassadors to provide exceptional customer service and product knowledge. This role involves exceeding sales goals, fostering team relationships, and creating memorable experiences for customers. Ideal candidates are passionate about skincare and natural beauty, with flexibility for evening and weekend shifts.

Qualifications

• Availability for evenings, weekends, and holidays is required.
• Experience with consultation-based service is preferred.
• Fluency in additional languages such as Spanish or French is a plus.

Responsibilities

• Exceed sales goals and deliver world-class customer experience.
• Educate customers on brand values and promote community engagement.
• Maintain store visuals and adhere to company policies.

Skills

Excellent customer service skills

Flexibility in a fast-paced environment

Passion for skincare, natural beauty, and ethics

Job description

Position: Seasonal Ambassador

Hours per week: 0-39

Contract Role

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They foster strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they surpass daily sales goals while creating a fun, inclusive environment that encourages repeat visits.

We encourage you to empathize with customers and create memorable experiences through personalized recommendations and sharing your expertise. It's about making a positive impact on the world, one bar of soap at a time!

Responsibilities

1. Sales and Customer Experience: Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of your results, and contribute to overall store sales.
2. Customer Experience: Deliver a world-class experience by listening attentively, asking open-ended questions, demonstrating product benefits, and leaving customers happier.
3. Building the Brand: Educate customers on our values, including Fighting Animal Testing, Ethical Buying, and more. Promote community engagement through store events to attract traffic.
4. Product Passion: Continuously expand your product knowledge to confidently recommend products suited to customer needs.

Team Involvement

1. Development: Use available resources to improve sales techniques and product knowledge. Seek feedback and opportunities for growth.
2. Diversity, Equity, Inclusion, and Belonging: Foster open communication, promote teamwork, and value each team member's contributions.

Operational Excellence

1. Time and Attendance: Be punctual, reliable, and engaged. Participate actively in team activities and stay informed on company updates.
2. Visuals and Merchandising: Keep the store clean and appealing to enhance shopping experience.
3. Stock and Inventory: Adjust displays based on sales data to improve customer experience.
4. Policies and Procedures: Adhere to company standards for store opening/closing, product integrity, and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility in a fast-paced environment
• Passion for skincare, natural beauty, and ethics
• Availability for evenings, weekends, holidays

Preferred:

• Experience with consultation-based service
• Problem-solving skills
• Teamwork experience
• Skincare or cosmetics background
• Cross-cultural collaboration and DEIB training
• Fluency in additional languages such as Spanish or French

Pay: $19.50 CAD

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