Senior Disability Management Specialist

1 Robert Speck Pkwy, Mississauga, ON L4Z 2G5, Canada Req #1117

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know! #youbelonghere

The Opportunity:

This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.

About The Role:

• Ensure STD/LTD claims and workplace injury/accommodations requests are submitted on time to the external Disability Management partner through the online portals, and the required documentation is completed and filled with the appropriate parties.
• When applicable, initiate and maintain contact with the employee and their managers to coordinate the leave in question (maternity, parental, personal, compensation, etc.)
• Confirm and coordinate between Employee, Manager and Insurance company, if applicable, the return to work or Gradual return to work date and details around any restrictions or limitations if required.
• Engage external consultants to assist with difficult claims and arrange for alternate methods such as an Independent Medical Exam (IMEs) as required, to clarify capabilities.
• Maintain awareness of the best practices related to disability claims management and accommodation.
• Maintain General awareness of applicable legislation including CLC (Canada Labor Code), Human Rights Code, Occupational Health and Safety Act, the workplace Safety Insurance Act, Personal Health Information Protection Act (PHIPA).
• Update internal policies when applicable and review them before publishing internally with the proper team.
• Work closely with third-party disability providers as needed to support the claims process.
• Identify and lead the resolution of any service issues or misalignment with the contract for services.
• Keep informed of any changes to systems or processes which may have an impact on services available, escalate as necessary.
• Assist HR Business Partners and managers by identifying any potential employment issues related to absences.

What You Need to Succeed:

Education:

• Four-year university degree or Three-year college diploma or equivalent experience.
• Working towards Certified Employee Benefit Specialist (CEBS) and National Institute of Disability Management and Research (NIDMAR) designation would be an asset.

Experience:

• 6+ years of experience working within the HR, specifically, Disability and Leave Management and Health and Safety
• Working and Current Knowledge of applicable legislation (i.e. CLC, Human Rights Code, Occupational Health and Safety Act, Workers Safety Insurance Acts, etc.).
• Payroll knowledge, skills, and experience working with team on deductions.

Skill Requirements:

• Strong computer skills with knowledge of Windows MS Office Suite applications.
• Strong business acumen with the ability to plan and execute.
• Conceptual thinker with the ability to integrate “big picture” thinking into operations.
• Analytical thinker who identifies trends and exceptions and prioritizes information in order of importance identifying possible causes and effects.
• Highly effective interpersonal and communication skills combined with excellent organizational skills.
• Highly organized and can work with a very short due date.

What’s In It For You:

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.