Account Manager (Health Systems / Payer / Pharmacy)

Surescripts; South Bruce Peninsula; Hybrid; CAD 85,000 - 104,000; Full time

Job summary

Surescripts is seeking an Account Manager to enhance client relationships and drive product adoption within the healthcare sector. This role involves understanding client needs, ensuring customer satisfaction, and collaborating across various teams to achieve strategic goals. The ideal candidate will have extensive experience in account management and a strong customer-first mindset, contributing to the company's mission of improving healthcare delivery.

Benefits

Comprehensive healthcare

Generous paid time off

401(k) with company match

Flexible Hybrid Work model

Qualifications

• 5+ years of experience in account management and/or customer success.
• 3+ years of experience supporting customers in healthcare.
• Experience as the main point of contact for customer accounts.

Responsibilities

• Protect, retain, and grow customer base.
• Develop highly effective relationships with customers.
• Proactively assess client business needs.

Skills

Customer Relationship Management

Account Management

Data Analysis

Communication

Education

Bachelor's degree

Tools

Salesforce.com

Job description

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary:

The Account Manager (Health Systems / Payer / Pharmacy) will work directly with the client/s to understand their business needs and challenges,
influence adoption and utilization of our products and services, address business issues, provide reporting to show valuable insights, and
advance planned goals and strategy. In addition, the Account Manager will be responsible for growth, retention, and customer satisfaction
within their client group. They will collaborate with many groups within Surescripts, most notably Sales, Customer Support, Product
Innovation, Data & Analytics, Marketing, & Finance to drive valued results.

Responsibilities:

• Protect, retain, and grow customer base.

• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.

• Proactively assess client business needs and partner in building a roadmap to address those needs.

• Translate customer business needs into service requirements.

• Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.

• Escalate customer concerns that require intervention from management or other internal business units.

• Apply understanding of customers strategic plans and share with internal partners.

• Identify and manage growth opportunities through lead generation to sales.

• Identify opportunities to increase utilization and adoption of products and services.

• Actively participate in the preparation and design of account reviews with Account Executives to evaluate client demands and product utilization.

• Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.

• Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.

Qualifications:

Basic Requirements:

• Bachelor's degree or equivalent experience.

• 5+ years of experience in account management and/or customer success experience.

• 3+ years of experience supporting customers in healthcare.

• Experience as the main point of contact for one or more customer accounts with responsibilities of:

• Building relationships with customer accounts. Using a needs-based approach to evaluate how Surescripts can be of service via products & services.

• Driving revenue growth via upselling & a consistent focus on increasing product adoption & utilization.

• Ensuring customer satisfaction, growth, and revenue retention.

• Collaborating across teams.

• Leading meetings with the customer/s.

• Experience working with and being knowledgeable of a complex product suite.

• Experience pulling customer related reports, reviewing and analyzing data for accuracy, and sharing insights.

• Experience using Salesforce.com or another Customer Relationship Management (CRM) tool.

#LI-REMOTE

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .

What You're Like

You're an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed.You play at the intersection of creativity and strategy.And while you like big ideas, you're also grounded in good data, real market insights and measurable results.

What We're Like

We're a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We're storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.

What the Work is Like

Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you canbe yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $85,000 - $103,800 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.