Rececionista 1.A

Hilton Grand Vacations; Faro; On-site; CAD 30,000 - 45,000; Full time

Job summary

Hilton Grand Vacations is seeking a passionate team member for the Front Office team at Vilar do Golf in Algarve. The role involves managing guest reservations, providing exceptional service, and ensuring a welcoming atmosphere. Join a company committed to inclusivity and employee development, with competitive salaries and recognition for achievements.

Benefits

Learning and development opportunities

Recognition for achievements

Healthy and inclusive workplace

Qualifications

• Excellent guest service ambassador with a proactive approach.
• Ability to manage direct reservations and handle guest requests.
• Strong communication skills and attention to detail.

Responsibilities

• Manage check-in and check-out procedures.
• Handle complaints and requests from guests.
• Ensure a warm welcome and excellent service.

Skills

Guest Service

Teamwork

Attention to Detail

Job description

Vilar do Golf is a leading tourist development in Quinta do Lago, Algarve, managed by Hilton Grand Vacations, and we are looking for an enthusiastic and passionate team member to join our Front Office team.

Our Goal

Welcome owners, members, and guests at reception, offering exceptional service and engaging with them during their stay at the resort to provide an unforgettable vacation experience.

You

• Are an excellent guest service ambassador, always engaging with guests with a genuine smile and true pleasure for service.
• Act ethically and with integrity, representing the company and your department.
• Strive to be the best in what you do.
• Maintain a smart personal appearance at all times.
• Are a team player, within your team and with all other teams.
• Are responsible for your actions, with a proactive approach and attention to detail.
• Act with a sense of urgency when dealing with guests and team members.

Your Role

• Manage direct reservations and cancellations.
• Perform check-in and check-out procedures and follow up on guest requests.
• Ensure a warm welcome for our guests and excellence in service.
• Handle complaints, requests, and compliments from guests.
• Charge expenses to the guest's account.
• Sell, upsell, inform, and promote the resort's services and activities.
• Communicate and escalate promptly any anomalies in the product or service, or incidents involving guests.
• Keep the front desk organized, clean, and tidy at all times.
• Participate in the resort's and company's ESG initiatives.

What We Offer

• A healthy, inclusive, and responsible workplace.
• Learning and development opportunities.
• Recognition for your achievements, a competitive salary, and productivity incentives.
• A solid company culture with strong social and environmental commitments.
• Clear goals with follow-up by your leadership team.

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company, you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems, and branding, but it will take time until our separate operating systems, employment policies, and benefits are fully integrated. During this period, employees will receive correspondence from both Diamond Resorts and HGV and related entities.