Call Center Sales Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives

Spectrum; Riverview; On-site; CAD 55,000; Full time

Job summary

An established industry player is seeking enthusiastic sales agents to join their vibrant team. In this role, you will maximize sales opportunities by engaging with customers through inbound calls, providing them with information about products and services, and ensuring a high level of satisfaction. You'll have the chance to showcase your sales skills and achieve lucrative commissions while working in a supportive office environment. If you are passionate about helping customers and thrive in a fast-paced setting, this is the perfect opportunity for you to make a significant impact and grow your career.

Benefits

Free Internet Services

Free TV Services

Free Phone Services

Qualifications

• Ability to communicate clearly and apply effective sales techniques.
• Demonstrated computer skills and knowledge of cable communications.

Responsibilities

• Maximize sales opportunities through inbound calls and customer engagement.
• Maintain customer satisfaction and meet sales goals effectively.

Skills

Sales Techniques

Customer Communication

Computer Skills

Organizational Skills

Bilingual (Spanish)

Education

High School Diploma

Tools

Billing System Software

Job description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

1. Actively and consistently support all efforts to simplify and enhance the customer experience.
2. Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
3. Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
4. Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
5. Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
6. Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
7. Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
8. Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
9. Promote and communicate current marketing campaigns and promotions.
10. Work with other departments, as necessary, to resolve customer issues.
11. Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

1. Ability to read, write, speak and understand English.
2. Ability to communicate with customers and colleagues in a clear, straight forward and professional manner.
3. Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals.
4. Demonstrated computer and consumer electronics skills.
5. Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
6. Effective verbal and written communication skills.
7. Effective organizational skills.
8. Ability to prioritize and organize effectively.
9. Ability to show judgment and initiative and to accomplish job duties.
10. Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
11. Ability to perform job at workstation for prolonged periods of time.
12. Ability to work variable hours; may include weekends, holidays, and split days off.
13. Bilingual: Spanish Required

Required Education
High school diploma or equivalent.

PREFERRED QUALIFICATION
Preferred Related Work Experience and Number of Years
Call center sales experience preferred – 2 years.

WORKING CONDITIONS
Office environment.

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