Residential Sales Consultant

Pella Corporation; Laval; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A growing and stable company is seeking a Residential Sales Consultant for the greater Ottawa territory. The role involves conducting in-home sales appointments, managing customer relations, and ensuring satisfaction. The ideal candidate is motivated, outgoing, and enjoys a challenge. Pella offers a hybrid work environment, uncapped commission, and full benefits, along with comprehensive training to ensure success.

Benefits

Uncapped commission

Monthly bonus opportunities

Base pay during training

Full benefits: medical, dental, vision

Company-provided smartphone and laptop

Qualifications

• 2-4 years in sales, customer service, or business.
• Knowledge of construction or window/door applications is a plus.

Responsibilities

• Perform in-home consultations for window and door replacement.
• Manage practices to increase sales and ensure customer satisfaction.
• Generate leads and handle customer relations.

Skills

Communication

Customer Service

Sales

Team Player

Detail-Oriented

Education

BS/BA or technical degree

Tools

MS Office

Pella proprietary software

Job description

The Pella Residential Sales Consultant works from a home office and conducts in-home sales appointments with customers.

If you live in Ottawa or surrounding areas, you are encouraged to apply!

Are you a highly motivated professional looking for a challenging position with an award-winning employer?

Pella Corporation, a growing and stable company, is seeking a Residential Sales Consultant for the greater Ottawa territory. We are looking for a confident, outgoing Sales Consultant who is self-disciplined and enjoys a challenge. We offer independence, a fast-paced, and fun work environment. We value a competitive drive, outgoing nature, and the ambition to be the best Sales Consultant in the industry.

Responsibilities

1. Perform in-home residential window and door replacement consultations following Pella’s sales process, including product demonstrations, project evaluation, measuring, estimating, closing sales, and post-installation follow-up.
2. Manage practices to increase sales, improve profitability, and ensure customer satisfaction.
3. Generate repeat, referral, and new customers independently of marketing efforts.
4. Availability for customer appointments during evenings and every other Saturday, with a rotating schedule from Monday to Saturday or Monday to Thursday.

We Offer

• Uncapped commission and monthly bonus opportunities
• Base pay during training
• Hybrid work environment with home office and customer visits
• Full benefits: medical, dental, vision
• In-depth virtual and hands-on training
• Quality products with unmatched industry reputation
• Company-provided smartphone, laptop, and samples

Key Responsibilities

• Handle all customer relations, sales, collections, and satisfaction in the replacement segment.
• Generate leads, demonstrate products, discuss options, and take measurements on-site.
• Ensure accurate quotes and orders, following company procedures.
• Complete necessary paperwork for project completion.
• Adhere to policies on pricing, products, installation, credit, and collections.
• Follow up with prospects regarding business updates.
• Use electronic software (e.g., PQM, MS Office) for tracking and sales.
• Follow up to meet or exceed customer expectations.
• Coordinate with Project Coordinator for customer issues.
• Participate in meetings and training sessions as required.

Qualifications

Education & Experience: BS/BA, AA, or technical degree preferred; 2-4 years in sales, customer service, or business; knowledge of construction or window/door applications is a plus.

Computer Skills: Proficiency with MS Office; ability to learn Pella proprietary software; spreadsheet skills.

Communication Skills: Excellent verbal and written English; strong customer service; professional presentation and etiquette.

Professional Skills: Team player, proactive, disciplined, organized, detail-oriented, and able to resolve conflicts effectively.

Mathematical Skills: Basic arithmetic, percentages, measurements, and algebra.

Physical Demands: Ability to stand, walk, handle, reach, talk, and occasionally lift up to 30 pounds; frequent visits to job sites and customer homes; own insured vehicle and home internet required.

Pella is committed to inclusivity and accessible recruitment processes. Accommodations are available upon request.