Program Manager, Regional Programs

Maverick Volleyball; Ottawa; On-site; CAD 1,000; Part time

Job summary

Maverick Volleyball is seeking a dedicated Program Manager to oversee the excellence of RTC and Regional Programs. This part-time role involves coach development, customer service, and program management, ensuring a positive experience for participants. Ideal candidates will have strong communication skills and a background in coaching.

Qualifications

• Minimum of 5 years of coaching experience.
• NCCP Development or Advanced Development Certified preferred.
• English proficiency essential.

Responsibilities

• Manage customer inquiries and coach development.
• Oversee registration processes and ensure compliance.
• Conduct quality control assessments and prepare reports.

Skills

Communication

Organization

Leadership

Education

High school diploma

Sports business management program or post-secondary education

Job description

Position Reports to: Operations Director

Term : Part-time

Start date: August 1, 2025

Hours: 20-25 hours - to be tracked by employee

Salary: $30/hour

About Us

The Maverick Volleyball Club serves Ottawa and its surrounding communities in providing our youth with high-quality volleyball programs. Our Club takes pride in our successful track record of promoting and fostering leadership, organizational, team, and life skills for the benefit of its members.

Role Overview

The Program Manager plays a pivotal role in ensuring the excellence and integrity of RTC and Regional Programs. This multifaceted position encompasses coach development, program quality control, customer service, and oversight of registration processes.

They will assist the Technical Director in the design of the programming and be responsible for it’s implementation; this will also include the development of comprehensive training initiatives to enhance coaches’ skills and ensure alignment with organizational standards. This includes monitoring coaching practices, delivering constructive feedback, and upholding quality control measures across all activities.

In the realm of customer service, the Program Manager addresses participant concerns, facilitates clear communication, and cultivates strong relationships to elevate the overall customer experience.

The role also includes managing the Program Coordinator and overseeing the registration process. This involves ensuring accuracy, efficiency, and policy compliance, while collaborating with stakeholders to resolve logistical challenges and streamline operations.

Ultimately, the Program Manager is dedicated to maintaining high standards and delivering a positive, impactful experience for all participants.

Key Responsibilities

Customer Service

• Respond and manage all client inquiries on programming and coaches
• Assist the PC in registration management – become a SuperUser
• Provide support to other users including clients
• Manage communication of 911s with clients and staff
• Registration optimization
  
  

Coach Management & Development

• Represent the Technical Department as the Lead for the regional programs
• Determine Coaching needs for RTC and Regional Summer programs
• Coordinate coaching schedules in conjunction with the PC
• Assign coaches to team schedules
• Communicate through ERP/Slack to manage week-week coaching needs/issues
• Mentor Coaches and assist with practice planning
• Approve Payroll and review hours and coach attendance
• Liaise with the TA Officer on filling the coaching slate, on a continual basis
• Receive and manage complaints on individual coaches. Mediates conflicts between coaches. Requests HR support when necessary.
  
  

Equipment and Facilities

• Coordinate with Equipment Manager to ensure all RTC and programs are operating at appropriate levels.
• Update EM on inventory issues and/or needs
• Provide EM with inventory reports as required
• Coordinate with Facility Manager on Scheduling
  
  

Quality Control and Curriculum

• Review the results of the satisfaction surveys, create plans to address issues. Report to management on program performance.
• Conduct regular in-gym quality control assessments to ensure quality and consistency of programming.
• Prepare reports for the SLT
• Assist and update curriculum and/or planning
• Ensure curriculum compliance
  
  

Meetings

• Attend scheduled department and company meeting as required
  
  

Tryouts

• Coordinate and assist with the management of Fall and Winter RTC tryouts
• Ensure timely updates in both official languages where applicable
  
  

Budget and Reporting

• Assist in Regional program budgets
• Provide analysis and reports as required
  
  

Skills And Competencies

• Strong communication skills, verbal and written, to deal with various stakeholders and try to keep everyone apprised of operational changes.
• Organization and strategic thinking to make the work efficient and manageable, to allow you to adapt in the position.
• Leadership is required to foster collaboration, accountability, and a positive team culture.
  
  

Preferred Education And Experience

• High school diploma (Essential)
• Sports business management program or post-secondary education (Asset)
• Minimum of 5 years of coaching experience (Essential)
• Experience in initial involvement and grassroot level sport (Preferred)
• NCCP Development or Advanced Development Certified (Preferred)
• English proficiency (Essential)
• French proficiency (Asset)
  
  

Important Information

To apply, please submit your resume. If you have any questions, please contact [e-mail] - We will not consider applications submitted via email.