Senior Solutions Consultant

Zendesk; Ontario; Hybrid; CAD 138,000 - 206,000; Full time

Job summary

A leading company in customer service solutions is seeking a Senior Solutions Consultant to manage technical aspects of the sales cycle. The ideal candidate will have extensive experience in software sales, strong interpersonal skills, and a proven ability to influence C-level executives. This hybrid role offers flexibility while ensuring collaboration with teams worldwide.

Qualifications

• 5+ years of Mid Market / Enterprise software selling experience.
• Experience mapping RFI / RFP requirements to software solutions.
• Must be willing to travel.

Responsibilities

• Responsible for all technical, solution, and competitive aspects of the sales cycle.
• Work with Sales, Marketing, and Product Managers to bridge the technical gap.
• Drive customer happiness by managing and delivering technical information.

Skills

Interpersonal skills

Communication

Problem solving

Presentation

Writing skills

Education

Bachelor’s degree

Graduate degree

Job description

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and / or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.

What you bring to the role

• 5+ years of Mid Market / Enterprise software selling experience.
• Experience mapping RFI / RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Experience scoping, managing and executing customer pilots and Proofs of Concept.
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Obvious passion and focus on developing interpersonal relationships.
• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel.

Preferred Qualifications :

• Contact Center Experience
• Specific vertical industry expertise (e.g. Retail, Financial Services)
• Previous consulting experience implementing enterprise class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
• Experience developing or selling Artificial Intelligence solutions

LI-WO1

LI-REMOTE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80 / 20 (base / commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

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