Product Support Advisor

Ready to make a lasting impact with a dynamic and innovative company? Join the 360.Agency team! We’re experts in creating web and marketing solutions tailored for the automotive sector.

Our package includes fun, flexible hours, group insurance from day one, unlimited telemedicine for you and your family, and much more!

Hybrid and bilingual position

The Product Support Advisor is the main point of contact for 360.Agency clients. Your responsibilities include managing the flow of the client’s requests and ensuring sustained health of our client’s account while offering them an exceptional experience.

The Product Support Advisor operates as the lead point of contact for all matters specific to the 360.Agency’s services. This includes any issues, requests, and questions relating to their website, CRM, and other SM360 applications after installation. Prompt answers and proactivity with clients are at the heart of the job.

You will be in constant contact with a portfolio of clients. You will need to be able to:

• Perform live troubleshooting with clients
• Quickly establish a rapport & relationship with new clients
• Maintain relationships with existing clients
• Remain calm, cool & collected even under stress
• Be resourceful

If you like challenges, are technologically savvy, and want to feel accomplished in a new, stimulating environment, we have the perfect role for you in our team!

• Build and maintain a relationship of trust with clients
• Maintain a high satisfaction level with clients
• Understand the client’s needs and communicate them to internal teams
• Communicate with clients via phone or e-mails to convey information or to plan or confirm a meeting
• Coordinate problem resolution for our clients, internally as well as externally
• Ensure the application and good use of the strategic plans of clients
• Guide clients for better web experiences
• Analyze and present monthly analytic reports
• Organize training for clients
• Promote the use of CA360 tools for our clients
• Inform our clients of our offers, products, and services
• Document communications with clients
• Respect confidentiality of client information by applying the personal information protection policy
• Participate in meetings, workshops, and individual performance workshops
• Perform any other task required
• Excellent communication skills in French and English (written and oral)
• Analytical skills
• Team player
• Knowledge of digital marketing

Work environment:

• Located in Griffintown close to public transportation
• Beautiful, open, and modern work environment
• Hybrid work and flexible hours
• 100% reimbursed transportation card
• Summer hours*.
• Computer equipment provided for home and office use

Welfare:

• Full group insurance from day 1
• Unlimited virtual medical clinic for you and your family
• Discounts at various partners (Strom SPA, Gym)

Entertainment & other:

• Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
• Coffee, tea, snacks (cereal bar), and drinks available
• Opportunity to work from abroad for 4 weeks per year*.

*conditions apply

360.Agency offers a warm, family-oriented, and flexible working environment, where we value simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company’s products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.

If this sounds like you, come and meet us!

Apply Now

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