Technical Support Summer Student (2025-113)

Collingwood General and Marine Hospital; Collingwood; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare provider seeks a Technical Support Co-op Student to join their vibrant team. This role is pivotal in delivering first-tier support to end users, ensuring seamless operation of desktops, laptops, and network infrastructure. With a commitment to community and patient-centered care, this position offers an excellent opportunity to gain hands-on experience in a dynamic environment. As part of a dedicated team, you'll contribute to innovative solutions that enhance the quality of care in South Georgian Bay. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Currently enrolled in a relevant post-secondary program.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide IT Service Desk support to end users.
• Monitor and respond to IT service desk requests.
• Assist with onboarding and setup of new users.

Skills

Analytical Skills

Customer Service

Interpersonal Skills

Time Management

Education

Post-secondary degree or diploma

Tools

IT Service Desk Software

Thin Client Technology

Job description

Detailed Job Description

Choose Collingwood General & Marine Hospital:

Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

At CGMH, we’re not just caring for today, we’re building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay. Our future hospital is designed to be a center of excellence for innovation, education, and patient-centered care and will support our growing and dynamic region with leading-edge services and spaces.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

To learn more about our redevelopment and capital campaign, visit: https://cgmh.on.ca/who-we-are/strategic-plan

Our Culture

At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We Are Committed To Our Values

Being kind - fostering a culture of compassion, empathy, and dignity in every interaction

Supporting each other - working together across all roles to uplift our team and our patients

Leading by example - setting a standard of integrity, fairness, and professionalism

Continuously growing - embracing curiosity, innovation, and learning to adapt to future needs

CGMH is a hospital where we want every individual to feel valued, respected, and included. As we prepare for a new, state-of-the-art facility, we are building not only the hospital of tomorrow, but also a high-performing, inspired team ready to shape the future of care in South Georgian Bay.

The Opportunity

CGMH is currently looking for a Technical Support Co-op Student who will support our dynamic team by providing first tier remote and on-site support to end users with CGMH’s desktops, laptops, telecommunications, networking, and server infrastructure.

Reporting to the Manager, Health Information Technology, the Technical Support Specialist blends strong analytical, diagnostic, and troubleshooting skills to deliver superior customer service experience for CGMH’s end users.

Eligibility

• Currently enrolled in a post-secondary degree or diploma program, with commitment of returning to the program come September. The enrolled program must be related to the job function (e.g. health sciences, psychology, medicine).
• Excellent interpersonal skills, including experience working with vulnerable populations (e.g. racialized communities, persons living with disabilities, older adults with cognitive difficulties).
• Experience and passion for community outreach.
• Able to work independently, with minimal supervision.
• Excellent oral and written communication skills, experience doing conference presentations and preparing or publishing manuscripts is a huge bonus.
• Excellent time-management skills, including ability to meet multiple deadlines.
• Canada Summer Jobs Program Eligibility:
• be between 15 and 30 years of age at the beginning of the employment period*
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment** and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
  

Duties And Responsibilities

• Provide IT Service Desk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT service desk
• Monitor Service Desk for tickets assigned to the queue and process based on priority
• Assist with onboarding and setup of new users
• Manage thin client setup and deployment for new employees using standard hardware images and software
• Ensure each workstation is properly configured and peripherals are installed.
• Movement of users and equipment as required
• Testing of installed software and peripherals are working as expected.
• Maintain inventory of all equipment, software, and software licenses
• Report and escalate issues as required
• Document internal procedures
• Perform timely workstation hardware and software upgrades as required
  
  

More Information

Department: Health Information Technology

Employment Group: Non-Union Student

Employment Type: Temporary Full-Time

Start Date: In line with next Hospital Orientation intake

Hours of Work: 35 hours per week for 8 weeks

Wage: $17.20 per hour

How To Apply

If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.

Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.