Client Service Representative Temporary - Killarney Turtle Mountain

Canadian Imperial Bank of Commerce; Killarney; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Client Service Representative to join their Personal and Business Banking Team. In this role, you'll be the first line of support for clients, assisting them with their banking needs while fostering meaningful relationships. Your flexibility to work at multiple banking centers and during various hours will contribute to a stellar client experience. If you're passionate about helping others and eager to make a difference, this opportunity offers a chance to thrive in a supportive environment that values your contributions and growth.

Benefits

Competitive compensation

Banking benefit

Wellbeing support

Employee and family assistance programs

Social recognition program

Qualifications

• Strong client service skills with a focus on customer experience.
• Ability to resolve client issues effectively and efficiently.
• Digital literacy to assist clients with mobile banking applications.

Responsibilities

• Engage with clients to manage accounts and products effectively.
• Leverage technology to enhance client banking experiences.
• Solve client problems with accountability and empathy.

Skills

Accountability

Client Issue Resolution

Client Service

Confidentiality

Customer Experience (CX)

Customer Service

Digital Literacy

Financial Products

Interpersonal Communication

Online Learning

Standards Compliance

Teamwork

Transaction Services

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site during scheduled hours.

How You'll Succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date
2026-02-10
Job Location
Killarney
Employment Type
Temporary (Fixed Term)
Weekly Hours
15
Skills
Accountability, Client Issue Resolution, Client Service, Confidentiality, Customer Experience (CX), Customer Service, Digital Literacy, Financial Products, Interpersonal Communication, Online Learning, Standards Compliance, Teamwork, Transaction Services