Manager, Forensics Technology Support

KPMG Canada; Sault Ste. Marie; On-site; CAD 86,000 - 129,000; Full time

Job summary

Join a forward-thinking company as a Manager of Forensics Technology Support, where you'll lead a dedicated team of IT professionals. This role is pivotal in managing technology support services, focusing on Azure environments and forensic applications. You'll foster a culture of continuous learning while ensuring compliance with ITIL processes. With a commitment to excellence and inclusivity, this innovative firm offers a comprehensive rewards program and opportunities for personal and professional growth. If you're passionate about technology and leadership, this position is your chance to make a significant impact.

Benefits

Comprehensive Total Rewards Program

Inclusive Workplace

Professional Development Opportunities

Qualifications

• 5-7 years of IT experience with 3-5 years in a leadership role.
• Strong background in networking, firewalls, and load balancers.

Responsibilities

• Manage technology support services and oversee cloud services.
• Recruit and develop team members while ensuring compliance with ITIL processes.

Skills

IT Management

Team Leadership

Networking

Azure Cloud Technologies

Communication Skills

Education

University or College Degree

Relevant Certifications

Tools

Nuix

Relativity-One

Cisco

Palo Alto

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Manager of Forensics Technology Support is a key technical resource responsible for managing the team of System/Network Admins to support various infrastructure technologies within KPMG's forensics group. This role is part of a nationwide team focused on ongoing support and new deployments of KPMG’s IT infrastructure.

What You Will Do

• Recruit, coach, and support the skills development of team members, fostering a culture of continuous learning and improvement.
• Manage the delivery of technology support services, including oversight of virtual and physical servers, cloud services, and applications, with a focus on Azure environments.
• Work with forensic applications such as Nuix, Relativity-One, and Relativity.
• Manage and lead relationships with partners and the business to understand their needs and align technology solutions accordingly.
• Ensure team compliance with ITIL-based Incident, Problem, and Change Management processes.
• Lead internal projects related to environment upgrades.
• Participate in the leadership of the Technology Support and Operations department, driving strategic initiatives and improvements.
• Provide operational updates to senior management, highlighting achievements and areas for improvement.
• Coordinate resources for non-project implementations or upgrades, ensuring minimal operational disruption.
• Provide on-call support for critical incidents.

What You Bring To The Role

• A university or college degree and/or equivalent professional experience and certifications.
• Relevant certifications in Azure cloud technologies.
• Certifications in networking technologies (Cisco, Palo Alto).
• 5 to 7 years of IT experience in system implementation, project management, and systems management, including 3 to 5 years in a team lead, supervisory, or managerial role.
• Strong background in networking, firewalls, gateways, and load balancers.
• Excellent communication skills and a strong leadership presence.

KPMG BC Region Pay Range

The expected base salary range for this position is $86,000 to $128,500, potentially eligible for bonuses. Salary offers are determined based on location, skills, competencies, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values and Commitment

Our values, the KPMG Way, include Integrity, Excellence, Courage, Together, and For Better. We are committed to creating a respectful, inclusive, and barrier-free workplace that allows all employees to reach their full potential. We welcome all qualified candidates to apply and consider KPMG in Canada as their employer of choice.

Adjustments and Accommodations

We are dedicated to fostering an inclusive recruitment process. Adjustments or accommodations, whether informal or formal, are available throughout the process to support all candidates. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.