Conversion Consultant - Canada - On Site

Vensure Employer Services; Westmount; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading HR technology company is seeking a Conversion Consultant to manage client transitions to their processing platform. The role involves ensuring successful go-lives, training clients, and managing multiple projects effectively. Ideal candidates will have experience in payroll processing and strong analytical skills, along with proficiency in Excel. Join a growing organization with significant opportunities for impact and professional development.

Qualifications

• Experience in payroll processing or benefits administration is required.
• Intermediate to advanced skills in Excel are essential.
• Experience with payroll software/applications is preferred.

Responsibilities

• Manage all client interactions including training and payroll processing.
• Assist clients with initial payroll processing on the new system.
• Participate in process improvement initiatives.

Skills

Excel

Analytical skills

Communication

Organizational skills

Interpersonal effectiveness

Education

Experience with payroll processing or benefits administration

Intermediate to advanced Excel skills

Experience with system conversions or implementations

Tools

Microsoft Office Suite

Job description

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR / HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over , businesses and process over $B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .

Position Summary

If you are experienced with managing or administering payroll, tax, or benefits and want to join an organization that is growing with significant opportunities to make a positive impact, come join our team. Our organization's growth is largely driven by acquisition, and the System Conversions team is responsible for converting clients from their legacy systems onto our processing platform. The Conversion Consultant ensures the successful go-live of their assigned clients by communicating directly with clients about changes and coordinating internal resources for setup and validation. You will leverage your knowledge of processes and procedures to assist with data validation across various formats, identify issues, and participate in problem-solving. This role demands a detail-oriented individual committed to delivering high-quality system conversions under tight deadlines, with strong analytical skills and thoroughness.

Essential Duties and Responsibilities

1. Manage all client interactions: setting expectations, training, processing payrolls, resolving issues, and gathering information.
2. Partner with internal teams on system requirements, providing input on client-specific complexities and setup issues.
3. Review previous client system design to ensure the new system meets their needs and communicate expected differences.
4. Assist clients with initial payroll processing on the new system, ensuring accuracy before transition.
5. Provide system-level training and user access to clients.
6. Monitor email communications professionally and promptly.
7. Update on conversion status, documenting risks or barriers to go-live.
8. Track and resolve outstanding client issues.
9. Participate in process improvement initiatives.
10. Document issues and follow up for resolution.
11. Manage a group of clients through their conversion to go-live.
12. Engage in analysis sessions, collaborating with other departments and clients.
13. Continuously learn and enhance knowledge of systems, processes, and industry trends.
14. Perform other duties as assigned.

Knowledge, Skills, and Abilities

1. Proficiency in Excel.
2. Ability to manage multiple projects and daily client matters effectively.
3. Strong verbal and written communication skills and interpersonal effectiveness across organizational levels and cultures.
4. Excellent organizational, analytical, and detail-oriented skills.
5. Self-motivated and able to work independently.
6. Knowledge of Microsoft Office Suite.
7. Experience with benefits, payroll, or tax processing or administration.
8. Adaptability to change and contribution to new initiatives.
9. Ability to meet deadlines across multiple projects.
10. Skill in building and managing relationships in a cross-functional environment.

Education & Experience

1. Payroll processing or benefits administration experience required.
2. Payroll experience preferred.
3. Intermediate to advanced Excel skills.
4. Experience with system conversions or implementations preferred.
5. Experience with payroll software/applications preferred.