Associate Services Assistant

Cedar Fair Entertainment Company; Vaughan; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join Cedar Fair Entertainment Company at Canada’s Wonderland as a guest service team member. You will play a vital role in providing exceptional service, helping guests create memorable experiences, and ensuring smooth onboarding and payroll processes. Enjoy perks like free admission to parks and discounts on food and merchandise.

Benefits

FREE Admission to Canada’s Wonderland and other Cedar Fair parks!

20% discount on Merchandise and at select Food locations

Employee events with RIDES, GAMES, and FREE FOOD!

Qualifications

• Previous guest service related experience is an asset.
• Superior verbal and written communication skills.
• Detail-oriented, highly organized, and self-motivated.

Responsibilities

• Provide ongoing guest service over the counter and over the phone.
• Assist with payroll-related duties such as paycheque distribution.
• Perform daily opening and closing duties including disinfecting surfaces.

Skills

Guest service experience

Communication skills

Organizational skills

Detail-oriented

Tools

Microsoft Word

Microsoft Excel

Job description

Candidates must be a minimum age of 18 years.

• Please note that for this position you must be available to work full-time flexible shifts including evenings and weekends.

Joining our Canada’s Wonderland team means you’ll play an essential role in providing exceptional guest service.

• Provide ongoing guest service over the counter and over the phone; respond to inquiries for associates, parents, and other guests.
• Complete onboarding processing duties including : preparing associate uniform files; taking photo I.D. pictures and printing Security Access Cards; assembling and distributing and / or selling uniforms.
• Perform other Associate Services duties including : loaning uniform items; signing in returned items; laundry, sales transactions; promotional pass distribution; outdoor locker area and change room. maintenance; front counter, foyer and patio maintenance; and aisle & file maintenance.
• Perform daily opening and closing duties which include disinfecting all high-touch surfaces.
• Assist with payroll- related duties such as : paycheque distribution; responding to general payroll inquiries; assisting associates with setting up direct deposit, and assisting with general Kronos inquiries.
• Assist with uniform inventory by maintaining cleanliness and organization of stock and advising supervisory team of low stock.
• Assist with other duties as required.

Some of our amazing perks and benefits :

• FREE Admission to Canada’s Wonderland and other Cedar Fair parks!
• Earn promotional tickets for friends & family!
• 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
• FREE and / or discounted admission to many Ontario attractions.
• Work with a diverse team in a fun environment.
• Employee events with RIDES, GAMES, and FREE FOOD!

Responsibilities :

Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Canada’s Wonderland. We are the ultimate destination for award-winning attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge, and experience that will benefit in your future.

Qualifications :

• Previous guest service related experience is an asset
• Superior verbal and written communication skills
• Demonstrate a professional manner
• Proven ability to meet deadlines and work both independently and on a team
• Detail-oriented, highly organized and self-motivated
• Knowledge of Microsoft Word and Excel in addition to data entry skills is an asset
• Able to wear personal protective equipment deemed necessary to perform this job safely (may include gloves, mask and / or face shield, non-slip shoes etc.)