Eastwood | Customer Service Representative III (CSR III) - Online Advertising

Majorel; Golden Horseshoe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in customer experience solutions is seeking a Sales Representative to provide top-notch service and manage MSFT Advertising clients. This role involves sales activities, client consultations, and achieving revenue targets. Ideal candidates will have a strong background in sales and digital advertising, along with excellent communication skills.

Qualifications

• Experience in sales and digital advertising essential.
• Fluent written and spoken communication skills.

Responsibilities

• Become an expert in MSFT ad products to meet client needs.
• Manage the full sales cycle independently to meet quotas.
• Consult with clients on branding and marketing strategies.

Skills

Sales

Digital Advertising

Negotiation

Problem Solving

Communication

Education

High school diploma

Post-secondary education

Tools

Windows

Internet-based environments

Job description

We design, build, and deliver end-to-end CX solutions for many of the world’s most respected digital-born and vertical leading brands. Our global footprint spans 31 countries across five continents, with over 63,000 employees and support in 60 languages, enabling us to provide flexible, culturally nuanced solutions that drive CX excellence. We possess deep expertise in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting, and proprietary digital solutions tailored for various industry verticals. As a leader in Content Services, Trust & Safety, our culture of entrepreneurship—relentless, resourceful, resilient, and agile—defines the "Majorel difference." We are committed to delivering reliable, innovative digital transformation in a rapidly changing world.

Position Summary :

The role involves providing industry-leading customer service, supporting advertising efforts on the internet, and managing the retention and growth of MSFT Advertising clients from campaign booking through the first full quarter (up to 180 days).

Overall Responsibilities :

1. Become an expert in MSFT ad products to effectively match solutions and channels to client needs.
2. Perform ad sales activities including outreach, cold calls, pitches, marketing strategy advice, RFP responses, media planning, and objection handling.
3. Lead sales calls, campaign reviews, and strategic discussions to influence budget allocation and demonstrate the value of MSFT ads through tailored presentations.
4. Serve as the primary contact, explaining MSFT advertising solutions and integrating them into clients' marketing strategies.
5. Consult with clients on branding and response objectives, providing onboarding, optimization, upselling, and product feature recommendations.
6. Manage the full sales cycle independently to meet monthly quotas, from lead generation to closing deals.
7. Identify new leads, onboard prospects, and utilize sales tools to enhance effectiveness and track activities.
8. Address campaign issues collaboratively across teams to uphold value propositions and best practices.
9. Engage with all relevant client stakeholders, including onboarding new decision-makers and contacts.
10. Achieve and surpass revenue and activity targets.

Job Requirements :

1. High school diploma or equivalent required; post-secondary education preferred.
2. Experience in sales and digital advertising essential.
3. Proficiency in Windows and internet-based environments.
4. Ability to handle complex products and customer inquiries effectively.
5. Strong problem-solving, decision-making, time management, and organizational skills.
6. Knowledge of B2B sales or digital marketing, with experience managing accounts and pipelines preferred.
7. Excellent negotiation, presentation, and objection-handling skills.
8. Fluent written and spoken communication skills.

Majorel Philippines Corp. is an Equal Opportunity Employer, committed to non-discrimination across all employment aspects based on race, color, religion, sex, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, age, disability, or genetic information.