Customer Success Manager (Enterprise)

Bridgit; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

Bridgit is seeking a Customer Success Manager, Enterprise to build strong relationships with key stakeholders and ensure customer success. You will lead onboarding, drive product adoption, and collaborate with cross-functional teams to deliver measurable impact. This role requires a proactive problem-solver with strong organizational skills and a passion for customer success.

Benefits

Unlimited Vacation

4-Hour Fridays

Competitive Salary

Equity Options

Qualifications

• 5+ years in Customer Success or Account Management.
• Proven success managing enterprise accounts.

Responsibilities

• Lead post-sale customer journey from onboarding to renewal.
• Drive product adoption and engagement strategies.

Skills

Customer Success

Account Management

Problem Solving

Organizational Skills

Project Management

Tools

Salesforce

Job description

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and works with the largest and most sophisticated US general contractors. Since launching in 2019, we have continued to gain traction, with significant opportunities ahead as we innovate and broaden our offerings.

What You Will Do

As a Customer Success Manager, Enterprise, you will build strong relationships with key stakeholders, ensure customers achieve meaningful outcomes, and expand their partnership with Bridgit. You’ll collaborate with cross-functional teams to advocate for your customers, drive product adoption, and shape scalable success strategies.

You Can Expect To:

1. Lead the post-sale customer journey, from onboarding through renewal and expansion.
2. Act as a strategic advisor and advocate for your customers’ goals and needs.
3. Collaborate internally across Sales, Product, Support, and Onboarding to deliver a seamless customer experience.
4. Deliver measurable impact by driving adoption, retention, and growth.

What You Will Bring

• Core values embodied by current and future Bridgitrons:
• Build Together, Win Together: Committed to achieving shared goals, maintaining composure and reliability, proactively removing roadblocks, and embodying a solution-oriented attitude.
• Take Action, Drive Impact: Ensuring efforts contribute to goals, offering innovative solutions, thinking strategically, and laying a foundation for sustainable growth.
• No Grit, No Pearl: Embracing the gritty aspects of success, confronting ambiguity with determination, and fostering resilience and growth.

Does this sound like you? Great! Here’s what we’re looking for:

As a Customer Success Manager, Enterprise, you’ll be a strategic partner for some of Bridgit’s largest customers. You’ll work closely with stakeholders to drive adoption, deliver outcomes, and ensure long-term success, guiding customers from onboarding to expansion.

What You’ll Do

• Act as a trusted advisor, aligning customer goals with Bridgit’s value.
• Support structured onboarding for long-term success.
• Drive product adoption and engagement strategies tailored to each customer.
• Identify risks and opportunities within accounts and develop action plans.
• Facilitate strategic business reviews to highlight impact and reinforce value.
• Partner with Product, Sales, and Support for a seamless experience.
• Support renewal strategies and identify expansion opportunities.
• Monitor account metrics and usage trends.

What We’re Looking For

Must-Haves:

• 5+ years in Customer Success, Account Management, or similar roles, preferably in high-growth SaaS.
• Proven success managing enterprise accounts and complex stakeholder relationships.
• Proactive problem-solver with ownership and initiative.
• Deep customer empathy and a track record of delivering impact.
• Strong organizational and project management skills.
• Experience using customer data for decision-making.

Nice-to-Haves:

• Experience with midmarket or enterprise customers in construction or related tech industries.
• Familiarity with CRM tools like Salesforce.
• Passion for building scalable processes.

Who You Are

• Highly organized and detail-oriented.
• Problem-solver who turns challenges into solutions.
• Excellent communicator, able to simplify complex topics.
• Collaborative and team-oriented.

We believe creativity, enthusiasm, and drive are keys to success. If you feel you have relevant experience even if you don’t meet every qualification, we encourage you to apply.

What You Will Enjoy

• A collaborative, autonomous environment with immediate impact.
• A culture fostering innovation and growth.
• Competitive salary and equity options.
• Perks including unlimited vacation and 4-hour Fridays.

Bridgit values diversity and encourages applicants from underrepresented communities, including racial minorities, 2SLGBTQIA+, and individuals with disabilities. Accommodations are available during all recruitment stages.

About Us: Founded in 2012, Bridgit is a privately held Series B company with over $43.5 million CAD in funding from notable investors like Camber Creek, EDC, Salesforce Ventures, and Storm Ventures.